National Highways operates, maintains, and improves the vital arteries that make up England’s national transport system. Increasingly, digital technology is playing a key role in both day-to-day operations and long-term planning of this network, but when Vicky Higgin, Chief Technology Officer at National Highways, joined two years ago the role of the IT team was limited. In this episode of Work That Matters we’ll hear how she has changed perceptions of what digital technology means for the organisation and put it centre stage in delivering better experiences for road users up and down the country.