What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of Sit Still Kids Salon, reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to. The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through their tween years, where every aspect of the experience caters to their comfort and enjoyment. "You come in fo...
Sep 10, 2025
50 min
Unlock the secrets of turning a family business into a thriving franchise with insights from Kris Stuart of Bloomin' Blinds. Discover how Kris and his family honored their roots while expanding nationally, maintaining a family-first ethos that supports franchisees in balancing both work and personal commitments. Chris shares how their unique onboarding approach and brand integration process transcend the corporate norm, inviting newcomers to feel like family from day one. Explore the innovat...
Feb 5, 2025
58 min
Join us for an enlightening conversation with Rob Flanagan, CEO and cultural co-founder of Hounds Town USA, as he shares the secrets behind the brand's unique approach to doggy daycare and boarding. Discover how a former NYC Police Department canine unit member, Mike Gould, crafted a dog management philosophy that views the world through a dog's eyes, revolutionizing franchise operations and capturing the interest of franchisees. This episode promises insights into Houndstown's journey from h...
Jan 20, 2025
51 min
Attention franchise suppliers! Do you think your role at conventions is just about direct selling? Franchisors, do you thing the roundtables are only a place to one sold? Think again. This episode sheds light the suppliers' role in creating the vibrant hubs of shared learning and collaboration - the Thought Leadership Roundtables. With insightful contributions from Emily George of the International Franchise Association (IFA) and Marcia Mead, President and founder of M2 Franchise Consul...
Jul 24, 2024
42 min
Unlock the secrets of franchise success and profitability with Jayson Pearl, CEO and founder of ServiceScore, and Mark Jameson, Chief Development Officer of Propelled Brands. Discover how the Franchise Customer Experience Certification Program transforms franchisee satisfaction into consumer delight and, ultimately, business growth. Jason reveals the compelling hypothesis that happy franchisees drive happy customers, establishing a virtuous cycle of profitability. Mark shares firsthand how Pr...
Jun 19, 2024
45 min
Ever wonder how franchising magic happens across different industries? Prepare to be enlightened as Donnie Carr, the CEO of Christian Brothers Automotive, and James Dwiggins, the innovative CEO of Next Home, pull back the curtain on their successful business models. From the tactile world of automotive repair to the evolving landscape of residential real estate, these titans of industry break down how they support franchisees, ensure customer satisfaction, and cultivate company cultures that ...
Feb 28, 2024
57 min
When life hands you lemons—or in the case of Dustin de Stefano and Jerod Evanich, personal hardship—you squeeze out an opportunity to change lives. Today, we're honored to share the heartwarming genesis of A Place at Home, where these two visionaries transformed their family challenges into a thriving senior care franchise. They let us in on their transformative journey, from the initial concept to the intricate strategies they've developed for navigating the complex healthcare system and ens...
Feb 13, 2024
56 min
Liane Caruso, founder of hello CMO! and Let's Grow! speaks candidly about how much franchisors and their marketing teams need to know to have a coherent fran dev strategy - and why that's important. And she shares her exciting news about a new learning experience unlike others that is laser focused on development. It's Let's Grow! Happening in Dallas Feb 4 -6. Not a bunch of panels, but hands on learning from peers and experts. It's a Game Changer! Listen, lear...
Jan 9, 2024
35 min
Most franchises offer a model that appeals to a single skill set and relies on employees to fill in the gaps. Anago Cleaning Systems runs a master franchise system that creates two opportunities for two very different types of business owners: Master Franchisees address the white collar aspects of a blue collar industry. They do all the "daytime" aspects of the business such as marketing and customer acquisition. The unit franchisees do the "evening" aspects – the cleaning. ...
Nov 14, 2023
55 min
Brett Larimer, franchise executive and CEO and founder of Compassion Culture Consulting shares her personal story and how it brought her into the world of Diversity, Equity, and Inclusion (DEI). Learn how a diverse workforce can great improve profitability, innovation, and market dominance. Are unconscious biases hindering your franchise development goals? Are you missing untapped markets? Brett effortlessly weaves statistics and case studies into actions that are graceful, compas...
May 10, 2023
52 min
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