Send us a message In this episode of What The Pluck, we sit down with Sophie Lux, successful hairdresser and founder of the Hair & Beauty Awards, to uncover the story behind one of the industry's most recognised events. Sophie takes us back to where it all began, sharing her journey into hairdressing and the experiences that shaped her career. She then reveals how the idea for the Hair & Beauty Awards came to life, what inspired her to create it, and how it rapidly grew into a viral ...

Send us a message In this episode, we're joined by Jo Shan, who shares her journey in the beauty industry. From building her brand and growing a loyal audience on social media to navigating the challenges of entrepreneurship, Jo opens up about the key moments that shaped her success. We dive into the reality of growing online, discussing what authenticity really means in today's social media landscape and how staying true to yourself can help build genuine connections and long-term suc...

Send us a message In this episode, we’re talking about the working from home in the beauty industry and why we have chosen to keep our salons. We discuss: - How COVID contributed to the decline of many high street salons - Why Harriet has no desire to work from home - Whether moving from a high street salon to a home-based salon should be seen as a setback - Jamie’s personal experience of running a business from home A real, honest conversation for anyone working in beauty, aesthetics...

Send us a message In this episode, we’re talking about the side of the beauty industry nobody really speaks about — being your clients’ unofficial therapist. We discuss: - Heart to hearts with our clients - The emotional pressure of always listening and supporting others - How draining beauty jobs can be mentally, not just physically - Creating a safe space for clients to discuss their issues - The things nobody warns you about when joining the beauty industry A real, honest conversation fo...

Send us a message WE'RE BACK!... and we've levelled up! Coming at you from a brand new set! Welcome to a brand new era of What The Pluck! In this episode, we're catching you up on everything you've missed since we've been gone! Including... - Harriets House Renovations - The behind the scenes antics from our time at the Brow Awards - Controversial Opinions - And... Coachella? Get comfy and lets get into it. Like, comment and subscribe. Drop your thoughts below! 👇🏻 ...

Send us a message This episode has been a long time coming. In episode 101, we sat down with Lisa from Brow Spa and for the first time ever, she shared a huge announcement that we had to keep under wraps… until now. Lisa is officially launching Brow Spa in H Beauty (Harrods) a massive milestone not just for her brand, but for the brow industry as a whole. In this conversation, we talk about: What it really takes to build a brow brand with longevity The journey from brow artist to luxury retai...

Send us a message It’s finally here, Pluckers… EPISODE 100. One hundred episodes of chaos, belly laughs, over-sharing, trauma dumps, beauty industry gossip, and you lot riding every wave with us, so for this milestone, we had to bring back the only guests iconic enough to handle it. The Mamma Pluckers are BACK. And this time… they’re in charge. We kick things off with The Mamma Plucker Hot Seat™, where our mums get full permission to grill us with zero rules, zero filter, and absolutely no me...

Send us a message The beauty industry used to keep EVERYTHING a secret… Now it feels like everyone is sharing EVERY trick, technique, and treatment online - and the whole industry is starting to look the same. In today’s episode, we’re diving into one of the most controversial topics in beauty right now: Gatekeeping vs Oversharing. Is oversharing killing creativity? Is gatekeeping selfish or smart? Are clients and competitors expecting too much access to your work? And where’s the line betwee...

Send us a message January hits the beauty industry different. The clients are broke, the treatments are broken, and everyone suddenly wants a “new year, new me” transformation… on a budget. In this episode, we’re diving into the truth about January in beauty — the trends that ALWAYS pop off, the red flags to avoid, and how to glide through the slow season without losing your mind (or slashing your prices). We’re talking: ✨ The January trend forecast — what clients will actually book ✨ Whether...

Send us a message You started in beauty because you loved it — the creativity, the clients, the transformations, the buzz. But somewhere between the back-to-back appointments, the DMs, the perfection pressure, and the comparison trap… the joy got quieter. And the pressure got louder. In this episode, Jamie & Harriet dive into the moment your passion starts to feel like a problem — and what to do when the thing you once adored is now draining you. From burnout red flags, client pressure, s...