Ramneek Sohal, HR Director at Domestic & General, joins Louise to share what she's learned from 20-plus years of walking into businesses with no HR function and building high-performing teams from scratch. From Coca-Cola to Karen Millen to a multi-market regulated business, Ramneek talks through how she diagnoses what each organisation actually needs before hiring a single person, why HR teams burn out from emotional over-ownership rather than workload, and why a charity trustee role might be the best development move any HR leader can make.