In this podcast, Connect’s VP of Sales and Marketing Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy. They look at the decisions businesses need to make to capitalise on the opportunities of this more flexible landscape, such as: how to keep pace with the constant roll-out of new features picking the right vendors when their solutions look increasingly similar developing the structure and culture to enable incremental change the changing role for partners – from big-bang implementation projects to ongoing agile delivery The wide-ranging discussion highlights essential topics businesses should consider to make the most of their cloud deployments. Learn more at: https://www.weconnect.tech/

In this episode, we discuss how organisations can select the right Contact Centre technologies to support their overall business objectives. Topics covered:  What’s right or wrong about the way organisations go about reviewing and choosing tech? How can they do it better? What gets in the way of effective innovation?