<p>Outgoing UPU Depute Director General Pascal Clivaz reflects on his time at the UPU and shares some pointers for the future of the postal sector:</p>

<ul><li>Corporatisation of Swiss Post</li>

<li>Moving from Swiss Post's international bureau to the UPU</li>

<li>Reflections on the UPU's strengths</li>

<li>Opening up the UPU</li>

<li>How the UPU can add value to the postal sector</li>

<li>The UPU's role in arbitration</li>

<li>Index for Postal Development
<ul><li>The evolution of the index</li>

<li>How the index can help developing nations formulate their postal strategy</li>

<li>Adapting business models</li>

<li>Banking and financial services and logistics</li>

</ul>
</li>

<li>How key stakeholders can build postal strategy</li>

<li>Advice for the next generation of postal leaders</li>

<li>The importance of multilateralism</li>

<li>A message for the new leadership team at the UPU</li>

</ul>
<p> </p>

Voice Mail is the official podcast of the Universal Postal Union (UPU).