You run a business.  You want better tech help.  You either have an internal IT person/team or a managed/outsourced IT provider.  But, you feel you spend a lot of money and don't get enough response, customer service, strategy management, and communication for the value.   Tech has changed boatloads.  There's likely better managed IT providers for your budget that works even more efficiently.     All you have to do is search a bit.  This podcast walks you through the transition to a new managed IT provider once you've decided to make the change.