In this episode, Helen is joined by Conduct Risk Expert Sally Pearce.
Sally shares her thoughts and insights on the latest Financial Conduct Authority's Consultation Guidance on Treating Vulnerable Customers Fairly.

Download the FCA Guidance here - https://www.fca.org.uk/publications/guidance-consultations/gc20-3-guidance-firms-fair-treatment-vulnerable-customers

Find out more about Sally and her work here - https://www.conductmatters.co.uk/

You can also follow me for future episodes and more consumer vulnerability information:

Email - [email protected]
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html