In this episode, Helen is joined by Jonathan Lane of Haines Watts discussing the role of GDPR when it comes to gaining, recording and using personal data relating to potentially vulnerable customers. You can download the Information Commissioner's Office (ICO) guides that are mentioned in the podcast here - Special category data <a href="https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/special-category-data/" rel="noopener">https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/special-category-data/</a> DPIA <a href="https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/accountability-and-governance/data-protection-impact-assessments/" rel="noopener">https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/accountability-and-governance/data-protection-impact-assessments/</a> If you'd like to contact Jonathan for support with your GDPR, visit Haines Watts website for contact details - <a href="https://www.hwca.com/accountants-aylesbury/" rel="noopener">https://www.hwca.com/accountants-aylesbury/</a> Contact Helen Pettifer for your Vulnerable Customer requirements - <a href="mailto:info@helenpettifer.com">info@helenpettifer.com</a> or visit <a href="http://www.helenpettifer.com" rel="noopener">www.helenpettifer.com</a>

Episode 7 - Resilience

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.  Because vulnerability can affect any of us — at any time.  Join me for Unlocking Vulnerability.  Listen, learn, and be part of the conversation.