We look at one of the most underestimated skills in life: listening. We all want to be listened to, and we all hate it when we’re not listened to. But it’s easy to talk about and hard to do. We look at just how powerful good listening can be, what happens when we do it badly, and how it can turn situations around.

Brene Brown video on empathy and sympathy: https://www.youtube.com/watch?v=1Evwgu369Jw