Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.

[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.

If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!

I just binge-listened to a bunch of Unchurned episodes and am loving them. There are so many business podcasts out these that lose my interest with how general and obvious their "learnings" are. Unchurned isn't like that - they cover high level concepts all the way down to specific tactics that I can try with my own biz. I feel like I come away with a must-do for myself from every episode. If you're serious about customer success, I highly recommend it.

I really enjoy these podcasts as the guests have a lot to share and they cover a wide variety of topics. I always take away 1-2 items that I can try out. Highly recommended if you are a CS leader.

Keep them coming!!

You can’t run a modern business without customer success, and Josh knows the secrets of customer success like no one else. I’ve learned a ton from this podcast useful for my business!

For any leader in CS, [UN]Churned is a must listen podcast. I have enjoyed every single episode, and I always find nuggets to use in my everyday role as a CS Leader. Great work!

Josh and team are experts in customer success and are excited to share their experience and expertise with you. Listen and learn and delight your customers and colleagues!

Great to hear the experiences of other Customer Service players. Lots of shared learnings here.

I highly recommend this new Unchurned podcast. If you’re a customer success professional and don’t follow Josh’s new podcast, please do so ASAP! Extremely insightful and relevant conversations you don’t want to miss.

Podcast is interesting and provides actionable insights for business and life.

It’s nice to learn about CS from this podcast. It gives me something to listen to on my longer drives.

Best podcast focusing on customer success and customer-led growth.

I listened to the first 3 episodes and I’m loving it. If you care about your customers and you want to learn how you can grow by making them your top priority, then this is a podcast for you. Listen to insightful conversations and learn how to build better customer relationships from the experts in the field.

I’ve only listened to one episode, but I’m hooked. I enjoyed the collaborative humility of the interview and interviewee. They both have a zest for learning and growing which made for an enjoyable listen. Highly recommend.

I listen to a lot of podcasts to continuously challenge my thinking. I highly recommend UnChurned. If your time is limited and you want to understand how to grow your customers this podcast is for you.

Really appreciate the perspectives and expertise covered in the podcast, focusing on the customer experience and its impact to long term business growth. Both the guests and host provide great listening and thought provoking experiences with real life examples of how to do the right things well and why.

Really enjoy the fresh perspectives on customer service. It is important for anybody who runs a business. I also love the length, which gets right to the point.

Very insightful podcast for customer successful professionals

Authentic podcast that jumps on all of the day-to-day challenges for leaders, ICs and aspiring CS professionals. Awesome sauce!

Super informative. Josh is really thoughtful on this pod.

Great pod!

Finally! A legit podcast from an authentic voice in customer success. Thank You Josh!

Josh is a gregarious advocate for Customer Success, skilled in interviewing engaging guests who weave valuable lessons through their storytelling and interesting perspectives.

This podcast is amazing!! A great listen!!!

Incredible and insightful will continue to tune in

🫡💯

My mind is blown! Reminds me of when I realized that every 'c' in Pacific Ocean is pronounced differently.

I love the story style narrative of this show. David Sable’s episode was really entertaining and had a host of nuggets to take away from. Recommend it for others for sure.

This is a must listen for all Customer Success professionals!