For years, voice was the blind spot in communications compliance – too voluminous to review manually, too complex to capture properly, and not yet on regulators' enforcement radar. That has changed. In this episode of UC Today, Christopher Carey sits down with Daniel Yates, Voice SME at Global Relay, to discuss why the regulatory posture on voice has shifted, what misconceptions firms still carry, and how advances in AI and large language models are making voice surveillance viable at scale. ...
Jul 21
9 min
In this episode of UC Today, host Kristian McCann is joined by Chris Harris, EMEA Technical Director for Data and Application Security at Thales to discuss why enterprises need to begin preparing for the quantum era now. The discussion goes beyond the hype surrounding quantum computing to explain the very real challenges.If you're responsible for cybersecurity, IT infrastructure, compliance, risk management, digital transformation, or technology strategy, this conversation offers pract...
Jul 16
17 min
Kristian McCann sits down with Chris Scimone, Director, Solutions Architecture & Engineering at New Era Technology, to answer one of the biggest questions facing organizations investing in AI for customer experience: where should you start? Many contact centers understand the potential of AI, but identifying the right first use case can be challenging. Should organizations focus on customer-facing automation? Agent assistance? Self-service? And how do they ensure early deployments can be ...
Jul 15
12 min
In this episode of the Big UC Update, UC Today's Christopher Carey sits down with Will Morey, Managing Director at Gamma, for a wide-ranging conversation on the state of the channel, the rise of AI, and what it really takes to deliver technology that works for SMEs. Will shares his journey from selling diesel to farmers to leading Gamma's channel business, and unpacks why the biggest opportunity in the industry right now isn't a product - it's helping customers figure out how to make AI actua...
Jul 15
30 min
In this Big UC Update interview for UC Today, Marcus Law speaks with Dan Nadir, Chief Product Officer at Theta Lake, about how enterprises are rethinking compliance, security, and archiving for modern communications. Dan explains how Theta Lake helps regulated organizations capture, archive, and supervise communications across collaboration platforms, including Zoom, Microsoft Teams, Webex, RingCentral, Cisco, and Workvivo. He also discusses the fast-growing role of AI governance, the risk of...
Jul 8
19 min
In this episode of UC Today, Kristian McCann sits down with Vishnu Shankar, Chief Data Officer at Draup, to explore why hiring, workforce planning, and skills strategy have moved beyond HR and into the CFO's office. As AI agents, automation, and evolving regulations transform the workplace, organizations can no longer think about recruitment as simply filling vacancies. Every hiring decision now carries implications for productivity, operational costs, compliance, and long-term busines...
Jul 7
16 min
In this episode of UC Today, host Kristian McCann sits down with Nick Gonios, VP of Learning Transformation and Company Ambassador at TalentLMS, to explore one of the biggest hidden challenges in corporate learning: the Completion Trap. As AI rapidly transforms the workplace and organizations race to reskill their workforces, traditional learning metrics are increasingly falling short. Completion percentages and attendance figures may look impressive on a dashboard, but they reveal ver...
Jul 7
13 min
In this episode of UC Today, host Kristian McCann sits down with Magen Gicinto, Chief People Officer at Nisos, to discuss one of the fastest-growing threats facing technology companies: fraudulent job applicants linked to nation-state operations. Drawing from her own experience interviewing a suspected North Korean operative for a technical role, Gicinto provides rare insight into how these actors navigate recruitment processes, leverage AI-powered deception, and gain access to organization...
Jul 2
13 min
In this UC Today interview, host Kristian McCann sits down with Irwin Lazar, President and Principal Analyst at Metrigy, and Josh Blalock, Global Director of Alliances & Engagement at Shure, to unpack a growing issue in enterprise collaboration: why AI-powered productivity tools are failing to deliver without the right infrastructure underneath. AI is transforming how work gets done, but if your meeting rooms can’t keep up, you’re leaving value on the table. In this discussion, Metrigy an...
Jul 1
16 min
In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work. Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavi...
Jul 1
17 min
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