In this episode, we will be talking to Julie Mohr, Principal Analyst at Forrester. We will be discussing the criteria of <a href="https://reprints2.forrester.com/#/assets/2/544/RES178485/report" target="_blank" rel="noopener noreferer">the Forrester Wave report</a> and what AI means for the Service Management industry. We also explore the darker side of the impact of technology. Listen in for 38 minutes!
Want to know which other songs are added to our <a href="https://open.spotify.com/playlist/1fqm1Y7aVTTcb3Ysf4UkdG?si=9accde2047424250" target="_blank" rel="noopener noreferer">Joost Jukebox</a>? 
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#6 In gesprek met Don van der Does | Freshworks

In de podcast ‘Typisch Joost!’ hoor je thought leaders op het gebied van Service Management. Voor welke uitdagingen staan ze? Wat is hun toekomstvisie op de organisatie, maar ook op de branche? Hoe worden IT-managers in de toekomst ontzorgd? En wat gaan wij, als IT-managers, daarvan merken?

'Typisch Joost!' wordt gepresenteerd door Stephen Ley, Service Management Consultant