On this special episode of the Tyler Tech Podcast, we are revisiting some of our favorite conversations from Connect 2023 and looking ahead with a lot of excitement to our upcoming Connect 2024 user conference, which will be in Indianapolis this coming May. For more info and to register now, go to www.tylertech.com/connect. Everyone on today’s show is a Tyler Excellence Award winner, which was given to them for the amazing projects they’ve implemented in their cities, towns, and counties. From system modernization to accessible and equitable data processes, we let these TEA experts detail the transformative ways Tyler has helped improve where they live and work. Guests: • Sara Worley, Economic Development Director for Goochland County, Virginia • Greg Overtoom, Assistant Director of Enterprise Applications for Bloomington, Indiana • Pamela Clark, Business Systems Specialist for Prosper, Texas • Cindy Burke, Senior Director of Data Science, SANDAG • Liang Tian, Principal, Data Science, Management & Analytics, SANDAG

Regardless of size or location, courts and justice agencies have one thing in common — the need to improve access to justice for residents, to empower legal professionals, and to enable collaboration across justice agencies. On this episode of the Tyler Tech podcast, Brian McGrath, President of the Courts & Justice Division at Tyler Technologies joins Media Relations Manager Rikki Ragland to discuss how court systems across the country have modernized their approach. From connecting courts, prosecutors, public defenders, as well as jails, auditors, inspectors general, police departments, and supervision offices – Brian details how accessible data across all offices in the justice system creates operational efficiencies, eliminates redundancies, and minimizes errors. Brian also dives into the hottest topic in the legal technology space, artificial intelligence, and breaks down its practical use cases within courts and justice. Guest: Brian McGrath, President, Courts & Justice Division, Tyler Technologies Host: Rikki Ragland, Manager, Media Relations, Tyler Technologies Brian was named president of Tyler’s Courts & Justice Division in February 2022. Brian joined Tyler in 2004 and spent his first eight years with Tyler’s Appraisal & Tax Division (now the Property & Recording Division), where he worked in various positions in support, implementation, development, and operations. Since joining the Courts & Justice Division in 2012, Brian has held leadership roles in product management, development, and operations, most recently serving as senior vice president of operations. During his tenure with Courts & Justice, Brian led the electronic filing business and has been instrumental in driving the division’s cloud transformation.

On this episode of the Tyler Tech podcast, Kyle Hall, Director of Product Management for Tyler’s Data & Insights Division, shares his expertise in the ever-evolving landscape of data management software. Kyle offers insight as both a long-time Tyler employee and former public sector servant. From the importance of a strong data foundation to the evolution of the resident experience, Kyle explores how advancements in technology have driven monumental shifts in public services. He also dives into the future potential of AI and the ways it can further drive efficiencies in the public sector. Guest: Kyle Hall, Director of Product Management, Data & Insights Division, Tyler Technologies  Host: Beth Amann, Manager, Corporate Marketing, Tyler Technologies

Congressman Ed Perlmutter, Former U.S. Representative for Colorado’s 7th Congressional District (2007-2023), joins Tyler's Alex Valvassori to discuss the SAFE Banking Act, SAFER Banking Act, and the Congressman's history with legalizing and regulating cannabis within the United States. The episode touches on the history of cannabis regulation in the U.S. government, Congressman Perlmutter's first-hand experience in Congress with monetary policy, and predictions for the future of the cannabis industry. This episode was recorded on October 2, 2023. There are references to specific roles held by members of congress that became outdated by the time the episode was released on October 16, 2023.

We have entered an era of unknown outcomes where A.I. has become accessible to virtually anyone… including hackers. Cybersecurity expert and renowned ethical hacker Erica Burgess discusses how A.I. is being used by cybercriminals to drive and launch attacks and how cybersecurity is utilizing A.I. to defend against it in this podcast. We take an in-depth look into how A.I. is being used to attack networks, the identification of socially driven A.I. attacks, defending against A.I. driven attacks and how to use A.I. systems safely.  Guest: Erica Burgess, Cybersecurity Technical Lead, Tyler Technologies   Erica began her career as a software engineer before becoming an application security red-team member in 2018 at Tyler Technologies. She is an industry recognized expert, and renowned ethical hacker presenting and blogging on such topics as CVEs, A.I. and original exploit techniques. Erica has spoken about hacking, bot writing, and various hacking topics at DEFCON (the world’s largest hacker conference), SkyTalks, DC207, IC2, Connect and Tyler Mesh. As Tyler’s Cybersecurity Technical Lead, Erica trains penetration testers and conducts R&D projects for the Cybersecurity team.

Wonder what it was like to be one of the earliest cannabis regulators? Find out in this interview with Lewis Koski – the Chief Strategy Officer at Metrc. Lewis Koski, CSO, joined Metrc in March 2019 where he originally served as COO. Previously, Lewis helped build the first state agency in the U.S. to develop and implement medical and adult-use cannabis policy, serving as the director of the Colorado Marijuana Enforcement Division. In this interview, Tyler's Alex Valvassori has a striking conversation with Lewis on how Colorado developed their cannabis regulation policies, his current work at Metrc, and what global regulation trends we should all be paying attention to.

Amir Elichai, the CEO of Carbyne- a company that focuses on innovating public safety computer aided dispatch software, visits the Tyler Tech podcast! In this interview, Tyler's Duane Kietzman asks Amir about ways to communicate with emergency services through text and video messaging, how to better equip our first responders when arriving on scene, and how governments can leverage technology to better serve all members of their community in need of assistance. The episode explores Elichai’s personal reasons behind starting Carbyne and the innovations that have come out of the organization along with partners like Tyler Tech. Together, Tyler and Carbyne make sure that dispatchers have all of the information they need to be able to support the individual calling 911.

Tyler Technologies VP of Data Solutions joins host Beth Amann to discuss how data shows up in government outside of the chief data officer’s work. We dive into examples of data being used across a variety of government verticals and identify opportunities for public sector leaders to expand data capabilities in their department. Through the conversation, we discussed how information is simply a manifestation of data and that data’s goal is to lower the barrier to access for the residents governments serve. We talk about the democratization of data and, of course, touch on forward looking trends like AI.

Franklin Williams, Tyler's Data & Insights Division president, joins the pod to discuss the development and evolution of data programs, examples of jurisdictions harnessing the power of their data, and what future trends in data management governments should be ready for. The conversation with host Beth Amann covers topics such as data sharing across governments, examples from the city of Austin and state of Texas, AI technologies, and how governments can iterate faster to serve their communities with emerging technologies.

Citizen identity and access management solutions can enhance government's digital engagements with their residents. This episode features an interview with Mike Teeters, Tyler’s Senior Product Manager of Corporate Development, and Nick Winston, Sr. Director of Product Strategy for Tyler's Digital Solutions Division. During the conversation, host Beth Amann learns about CIAM, how residents are interacting with these systems, and how governments can deliver better services by creating a digital profile for their residents that can be shared across departments and jurisdictions. Topics covered include single sign on, identity proofing, AI, payments, and how governments can better understand how their residents are using their services.