Most brands don't lose because they're inferior. They lose because they're indistinguishable. In this episode, Kelly sits down with John Gumas, President of Commit Agency and one of the country's leading authorities on Challenger Brand Marketing® — to talk about the one thing most marketing skips entirely: real Discovery. Not research that produces data, but the kind of deep, uncomfortable questioning that surfaces why customers actually choose one brand over another. If you've ever inherited...