How can a simple thank-you backfire on smart troubleshooters when it is something so simple to fix? Join Nick for a discussion of recognizing situations that call for acknowledging, not arguing.

#9: A DEEPER ANSWER

A place where troubleshooters like you can hear about real cases and learn what it takes to deal with challenges. This applies to leaders, consultants, crisis managers, and problem-solvers — people like you with skin in the game who need to make a difference. Our focus: people trouble — because every problem is a people problem. Every episode has takeaways (or keepers), with the bottom line up front. Then comes the rest of the story, for context and perspective.