In the insightful episode, Ros had the privilege of speaking with Hayley Osborne, the multi-talented marketer and business owner, who contributed valuable insights into the world of travel marketing. Hayley shared her extensive experience, ranging from working on some of the biggest brands like Jack Daniels and Southern Comfort to running her own fashion label and marketing businesses.   One of the highlights was Hayley's emphasis on the importance of local area marketing, regardless of whether listeners are working from home or have a storefront. She was quoted as saying, "whether you are based at home or whether you have bricks and mortar, you can do the same thing in different ways." Her encouragement to integrate both online and offline strategies provided a refreshing approach for those feeling overwhelmed by social media.   Whether you're interested in content pillars, gorilla marketing, or understanding common mistakes in the travel industry, there's something here for everyone. Don't miss this engaging conversation! On that note, we’d also love to have you in the Achievers in Travel - Facebook group, make sure you join the FREE community. Achievers in Travel - Accountability group. For more on what is happening and upcoming events - check out www.travelagentachievers.com Additional details on this podcast episode can be found at: www.travelagentachievers.com/EP83-with-Hayley-Osborne    

In this thought-provoking episode, Ros shares her insights and personal experiences surrounding the importance of coaches and mentors, especially in the business world. Drawing from her own background, she reflects on her time working at McDonald's as a teenager in Australia and how the organisational structure and community there shaped her. She emphasises the importance of good mentors and people looking out for her, fostering her love for Hospitality and Tourism. She also contrasts her experience with her high school community and highlights how her part-time job became her community and laid the foundation for her views on coaching and mentoring.   Ros dives into the alarming statistics regarding small and medium-sized enterprises in Australia, highlighting how a significant number of these businesses fail within the first few years. She argues that there is often a lack of support for small business owners and draws attention to the difference between how coaches are perceived in sports compared to business. The discussion leads to her personal journey in her travel business and her decision to join a business coaching program called Business Blueprint by Dale Beaumont, despite the five-figure investment. This experience led her to recognize the value of being challenged and having a mentor to guide and inspire.   The episode wraps up with Ros' reflections on why coaching and mentoring are not only important but also essential for personal and professional growth. She acknowledges that the investment in a coach or mentor can be intimidating but emphasises that it can be a game-changer for many. Drawing from her own experience and those of her friends, she encourages listeners to think bigger, challenge their beliefs, and recognise the opportunity coaching and mentoring can provide in various aspects of life. It's a compelling conversation that emphasises the human need for guidance, community, and the courage to grow.   For more information on anything we share inside this podcast, please go to:  https://www.travelagentachievers.com/ Thank you for being a part of our community and travel family.   

In this episode, Roslyn gets together with Glin Bayley from The Value Negotiator for a heart-to-heart discussion. They kicked off the talk highlighting the difference between arguing a point and reaching a deal. Glin makes it clear that negotiation isn't about sticking to your guns, but about finding a common ground and building shared value.   Glin emphasises the importance of focusing on value rather than price.    She gives some great advice to travel experts, encouraging them to really get to know their clients' needs and wishes, and shift the conversation towards what value they're offering, not just what price they're asking.    The goal is to help clients see all the value they're getting, which makes them more at ease with the price tag. Glin believes that when you provide real value, customers are happier and more likely to come back.   Glin also encourages travel professionals to get clear on their goals and their own reasons for doing what they do. She calls for a fresh view of negotiation, urging us all to see it not as a chore, but as a positive and strategic way to build thriving travel businesses that focus on mutual benefits.   Get first access to our latest episodes! If you haven’t already, make sure you subscribe to the Travel Agent Achievers podcast. Once you’ve subscribed, please leave us a written review on iTunes or your favourite podcast platform.  Simply click to give us a review, select “Ratings and Reviews” and “Write a Review.”    If you have any colleagues that this information may be useful for, share an image of this podcast on socials and make sure to tag us! @travelagentachievers  

Business Success. It can mean so many things to so many different people.  In this episode, Roslyn Ranse of Travel Agent Achievers and her guest - Owen Cope, a business strategist and someone whom has been behind the scenes of many successful businesses helping the owners take the next steps discuss the business lifecycle.  They share insights on overcoming challenges, effective prioritisation, and the power of systemised team-building. They tackle common mistakes and reveal how to turn them into strengths through productising your services. Whether you're a seasoned travel business owner, a travelpreneur or just starting out in the travel industry, this episode is packed with strategies to propel your business to new heights. Don't forget to subscribe for resources, tools and access our programs at: https://travelagentachievers.com/.

'Acts of Service' is one of my love languages. Yet - this podcast episode isn't about that..  Stephanie Gries of Travefy and I, Ros, are talking about going above and beyond for travel clients in a way that isn't intrusive, is 'smart' in how we use our time and also delights clients whilst they prepare for and are traveling.  This tool is one that caught my attention during the pandemic. Not only was it one made initially for travellers, but it easy to use and intuitive with how it works. PLUS they are always adding new features and tools to help us as the Travel Experts provide further value for our clients.  Stephanie and I discuss all things systems, how using tools that talk to each other or all in one tools that function well are able to help us as travel advisors focus on what we do best.  Education is important and together we both believe that if you are learning, we want to see you implement.  Check out how Travefy can help you in your travel business with a special discounted offer only for Travel Agent Achievers listeners and members. Use the coupon code: TAA20 for 20% off your first year when purchasing an annual plan, or your first 3 months on the month to month plan.  How are you using systems and tools in your travel business to suprise and delight your clients? Making their life easier as well as yours. What tasks are you able to do for them that will increase their 'love' for you and in turn fill your tank too? :-) 

A conversation that I have had and I want to continue to have is what our roles are within the Travel industry, but also how we can all do better in our businesses and how we can work together to ensure we are strong.  This episode with Brett Jardine, from CATO - the Council or Australian Tour Operators, opens the discussion about the roles we play, the legalities we need to get checked and where associations can help us all come together.  Brett is passionate about helping everyone in their positions and wants to see the industry succeed, and in doing that we need to ensure we tick all the boxes in our roles.  Are you blurring the lines, in your role as a Travel Advisor and the work you may be doing with tour operators? Are you unknowingly acting as a Tour Operator and could potentially fall into trouble without even knowing it? Check out the episode details and more information at: https://www.travelagentachievers.com/78 For resources, tools and more check out:  https://travelagentachievers.com/  

Groups as part of your Travel Business Mix can be very rewarding. You can predict future sales and you can plan a lot of experiences far in advance, which helps with your pipeline.  In this episode I share my own experience as well as the "SYSTEM" and stages behind our Group business success. There is NO one stop shop for every group, however the 5 stages that I share can be replicated and used over and over again so that each group has the same experience with you. It is one of the reasons why we love doing them. I am also giving our 5 Stages away, so make sure you grab the latest FREE resource at the show notes below. Our Achievers Mastermind is open to help you learn more about groups and also in April 2023, we are diving into Marketing and Promoting them to ensure that you fill each experience. (Join up on our website) You get access to all our past training as well as live interaction each month.  Even when you are 'busy' having a system in place can clear your mind and also provide the next step to take action on.. No need to feel the overwhelm of EVERYTHING having to be done at once.  Check out all the details at:  https://www.travelagentachievers.com/77  

Nadine Champion is an inspiring speaker, martial arts teacher and author.  She has dedicated over 35 years of her life to studying martial arts and discovering practical tools for strengthening the mind, developing resilience and building courage. Nadine and Ros discuss how to explore the power of positive affirmations through the “ I am” concept. The results can be striking. The only two rules are to write positive things, so they can't be negative. The exercise is about who you are at your core and getting you to think about your life, how you show up in your life and who you really are.  It's about valuing who we are and what we are able to give and what we do as travel advisors, what we give to our clients and what we share with our clients,it comes back to who we are as ourselves.  In this episode of the Travel Agent Achievers podcast, Ros and Nadine talk about how Nadine transformed her life from kickboxer to cancer patient to professional speaker. She shared how she took courage by focusing on mindset, mental and morning routine.  Check out all the details at:  https://www.travelagentachievers.com/76  

You've hit the ground running, I know. Clients are demanding your attention and time and I am hearing that as 'people pleasers' a number of Travel Advisors are starting to feel the effects of burnout and it's only February!  Did you take time out over the festive period?  Have you had a chance to look at your business and plan for what's ahead?  In this weeks episode I wanted to share what planning CAN do for your business, why it's important, how to overcome some of the challenges and also what action we can take to help us move forward one step at a time. Even when it all feels too much.  There are solutions so hang in there.  Right now is the time to take massive action to avoid the traps and challenges that can take hold and stop you in your tracks when it comes to building the travel business of your dreams.  Make sure you join me or sign up to be notified of the next intake of our Travel Business Accelerator Program HERE: https://www.travelagentachievers.com/foundation  

Managing finances is a part of running a successful travel business. As a business owner, you should be able to track how much your business will make and the financial position you will be in by making the changes that work for your business. In this episode we are going to talk with Melissa Browne, a best-selling author, financial educator and serial entrepreneur who is passionate about helping women, particularly regarding finances and how to stay on track so that you are making profits, staying in business, and can continue doing what you love for years to come. Check out all the details and also more information on Mel and "My Financial Adulting Plan" at:  https://www.travelagentachievers.com/74