Transpharmation - redefining pharmacy through smart technology

Robert Sztar

A little about the podcast The Transpharmation podcast show was launched in February 2014 to help pharmacy owners build better, smarter, more profitable 21st century businesses by embracing technology. During each episode we cover one or more of the following: -Listener Q&A (via social media, email, iTunes review, blog comments) -Current issues & events in technology and pharmacy -App of the Week -A bite sized DIY transpharmation: This covers a specific technology piece (eg. e-Faxing, Password Management, News Feeds etc.) and how this can benefit the pharmacy owner and their business (time, money, and confidence). -Interviews with successful pharmacy owners, who have partnered their business with technology -Interviews with technology partners who can help pharmacy owners build their 21st century pharmacy.

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#101 How interactive training can help you build a high performance pharmacy team

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode101 THIS EPISODE FEATURES: - Interview with Tyson Clarke - Why a culture of high-performance matters - Why having a team that trains every day gives your pharmacy a competitive edge - How to evenly distribute the wealth of your team’s product knowledge and sales techniques - How to keep your team accountable and provide effective feedback

Jun 12, 2016

49 min

#100 - A snapshot of the learnings, state-of-play, and the future of pharmacy

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode100 THIS EPISODE FEATURES: - Solo show with the host Robert Sztar - The biggest learnings from a century of Transpharmation - Snapshot of the state-of-play - The biggest developing pharmacy and business trends

May 3, 2016

30 min

#99 How to lawfully exit a poor performing pharmacy team member

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode99 THIS EPISODE FEATURES: - Interview with David Bates, Managing Director - Workforce Guardian - The biggest employer mistakes in handling poor performance and How to avoid them - A simple FREE tool to stay on top of documenting team member communications and correspondence - Why termination during a probationary period doesn’t always offer 100% protection to you the employer

Mar 31, 2016

45 min

#98 How to unlock the full potential of GuildCare and streamline your professional services workflow

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode98 THIS EPISODE FEATURES: - Interview with Ross Gallagher, CEO GuildLink - Best Practice uses of GuildCare in Australian Pharmacy - Pharmacy Professional Services Workflows - Insights from the Transpharmation Lab

Mar 5, 2016

45 min

#97 How to boost your patient’s pharmacy experience through mobile platforms

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode97 THIS EPISODE FEATURES: - Transpharmation Action Series Part 3 - Mobile Pharmacy Platforms - Insights from 4 expert guests - FREE Downloadable template to track your progress - Your 3 Next Actions to implement effectively in your pharmacy

Feb 21, 2016

40 min

#96 How to use social media in your pharmacy the 'smart' way

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode96 THIS EPISODE FEATURES: -Transpharmation Action Series Part 2: Social Media Insights from 3 leading Social Media Experts -Technology tools to save you time, and keep your content fresh & engaging -Your next 3 actions to take your pharmacy’s social media to the next level

Jan 31, 2016

45 min

#95 How to get clarity over your pharmacy’s current financial position

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode95 THIS EPISODE FEATURES: - Transpharmation Action Series: Part 1 [Achieving Full Financial Visibility] - Insights from Robert Sztar and Cloud Accounting & Financial Processing Experts - Your 3 Next Actions to achieving financial clarity anywhere/anytime

Jan 13, 2016

22 min

#94 How to utilise your pharmacy team’s personality differences as strengths not weaknesses

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode94 THIS EPISODE FEATURES: - Interview with Andrew Pattinson, General Manager - Instigo - Understanding your team’s personality differences - Psychometric Testing and Team Profiling - Recognising what personality types suit different pharmacy roles

Dec 21, 2015

47 min

#93 How to use the latest communication and collaboration technology tools in your pharmacy

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode93 THIS EPISODE FEATURES: - Solo show with Robert Sztar - Team communication tools (basic and advanced) - Team collaboration tools (basic and advanced) - Tools to help you plan for 2016 and have a stress free holiday.

Dec 13, 2015

30 min

#92 How to hire and induct your pharmacy team the smart way

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode92 THIS EPISODE FEATURES: - Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group - Interview questions to ask prospective team members - How to retain top-end talent in your business - How to unlock the potential of your team members through a solid induction program - Screening tools and other diagnostics - Forming, Storming, Norming: The essence of successful team cohesion - How to promote innovation and growth amongst your team - The first steps to establishing a dynamic team culture

Dec 3, 2015

39 min