Stephen and Greg talk about Greg’s recent webinar, the first of a series, on customer satisfaction in the IT Services sector. It’s an industry with huge enthusiasm for surveys, but is it always getting the most out of the research it does?

• You can watch Greg’s webinar on demand here: https://www.tlfresearch.com/webinars/measuring-customer-satisfaction-in-the-it-services-sector/
• The follow up webinar, on driving action, is here: https://www.tlfresearch.com/webinars/managed-it-service-providers-driving-actions-from-your-client-surveys/
• Finally, you can find Stephen’s review of Fred Reichheld’s latest book here: https://www.tlfresearch.com/customer-insight-magazine/book-review-winning-on-purpose/