<p id="greg-talks-to-stephen-about-his-annual-webinar-on-the-customer-experience-landscape-and-the-five-themes-he-identified-for-the-year-the-new-normal-trust-ownership-systems-and-experience">Greg talks to Stephen about his annual webinar on the Customer Experience Landscape. There&#8217;s lots of uncertainty on the horizon, but Stephen argues that resilience and long-term thinking is the key to surviving and thriving in 2023.</p>



<p>If you missed the webinar, you can watch it on demand: <a href="https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2023/" target="_blank" rel="noreferrer noopener">https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2023/</a> </p>



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<audio class="wp-audio-shortcode" id="audio-264-5" preload="none" style="width: 100%;" controls="controls"><source type="audio/mpeg" src="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep61+-+CX+Landscape+2023.mp3?_=5" /><a href="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep61+-+CX+Landscape+2023.mp3">https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep61+-+CX+Landscape+2023.mp3</a></audio>
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