Apologies to all our regular listeners, between some heavy board meetings (Startup life, hey!?), COVID, and holidays, we've been unable to make time to record the podcast for a couple of weeks.Next week, we will be back!

Jimmy continues the story of the early days in Startup life, with some early success stories, combined with the learnings of those wins.Jimmy leaves us with his top 3 takeaways from those early days.

In the new episode, learn about some of the issues Jimmy encountered when trying to disrupt the Consulting market by differentiating on the pricing strategy, and what he learned from that experience.

In a branch off from our normal topics, Jimmy is inspired by a recent pithy LinkedIn post he made about the hard truth of life in a Startup to discuss what caused him to initially make the leap into being CEO of The Modular Analytics Company.

Join us for the latest episode where Jimmy and I tackle the growing problem of 'agent vulnerability', and how recent changes have meant that employees in contact centres (and many other industries) are more exposed than ever... but are they being treat as a 'problem to be solved' by well-meaning management?The second half of the show sees us delve into the dubious world of politics, and a conversation around behaviours in the house of commons, hypocrisy, and duplicity!An interesting episode, and some topics that Jimmy and I are heavily passionate about - please reach out via LinkedIn or Email if you've enjoyed the show - we'd love to hear your thoughts and opinions.

Join us for this week's episode focusing on Elon Musk's potential purchase of Twitter.Will the platform be made better, or worse... and are people projecting their own ideologies onto the sale as opposed to having a genuine critical and objective opinion?

This week on Throwing Shade, Jimmy Hosang talks about the origins of 'Channel Deflection' (or 'Channel Containment'), and how it stemmed from a push towards 'self service' for most customers...The question is... was 'self service' an idea that the consumers themselves pushed for, or was it a perception on behalf of the business, to justify a push to reduce the bottom line further?In the second half of the show, we discuss some of the Freedom of Speech questions raised in the wake of Elon Musk attempting to buy Twitter... Would you rather live in 'safety' or with 'freedom' in your life?

This week, as most of our listeners are taking a break from work for Easter, are suffering from various illnesses, we decided to take a break from the contact-centre relevant element of the podcast, and focus solely on current events.Today's episode sees Jimmy and I tackle the complexity around  Chancellor Rishi Sunak, his wife Akshata Murty and their finances.Apologies for some of the audio issues in this episode - we're working on fixing this for next week!

In Episode 4, join Jimmy as he walks us through some of the most common failings and challenges for a Speech Analytics project, the causes of these, and some simple ways in which they can be circumvented, removed or resolved.In the second half, we talk about the moment the Oscars turned a corner in their history - Will Smith's (alleged) slap of Chris Rock...  

In this episode, we look at Next Best Action - what it is, the pitfalls that can be hard to manage, tips to avoid those pitfalls, and where Jimmy sees Next Best Action (NBA) going next.In the second half, we look at survivor bias - how it's all around us, and what that means for life in a connected world.