In this episode, Daphne Costa Lopes talks with Kirsten DiChiappari, VP of Customer Success at VCom Solutions, to explore how CRM and AI can transform the way you serve and retain long-tail customers. Kirsten shares her journey from HR to CS leadership and dives into the tools and segmentation methods that have driven stellar retention rates at scale.
What we’ll cover:
<ul>
 <li>Retention Reimagined: How to scale CS operations without sacrificing quality.</li>
 <li>Smart Scaling: Using CRM and AI for meaningful engagement with low-touch customers.</li>
 <li>Real Results: How Kirsten’s team optimizes efficiency and impact through data-driven customer success.</li>
</ul>
Tune in for powerful insights on scaling CS and transforming customer retention!

Building Teams That Drive $50M Pipelines and 93% Retention

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. 

We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.