For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information:<a href="" target="_blank">WMP's Customer Experience Offerings</a>Paul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work environment, including best practices or lessons learned! Email us at <a href="mailto:thisiscx@wmp.com">thisiscx@wmp.com</a> or message us via social:<ul><li>Paul Hagen: @PaulHagen, <a href="https://www.linkedin.com/in/hagen2020/">https://www.linkedin.com/in/hagen2020/</a></li><li>Mike Manfredo: @mmanfredo0528, <a href="https://www.linkedin.com/in/michaelmanfredo/">https://www.linkedin.com/in/michaelmanfredo/</a></li></ul>If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on <a href="https://podcasts.apple.com/us/podcast/this-is-cx/id1227071319">iTunes</a> or <a href="https://open.spotify.com/show/5NqKP9htPTsLCWShPurEfv?si=9Pd4CWU_SsOij58J0WrpoQ">Spotify</a>.

Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.