<p>This episode is based on Paul Hagen's article on the same topic written for CMSWire: <a href="https://www.cmswire.com/customer-experience/5-ways-to-recession-proof-your-business-with-customer-experience/">5 Ways to Recession-Proof Your Business With Customer Experience</a> .</p>

Talking CX With Your CFO

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.