<p>Are you speaking a totally different language to your customers? Lou Downe, author of the best selling book Good Services and former Design Director of the UK Government, joins Neil to talk about what we get wrong about service design and how improving it can help your users, your team and even the world we live in.</p> <p>Check out our YouTube video series at: https://goo.gle/3t13pWt</p>

The advertising effectiveness confidence gap with Kantar's Dom Boyd

Think with Google Firestarters is a series of insightful conversations with the interested and interesting of the advertising, marketing and innovation communities, focusing on the areas of challenge and opportunity in the industry. This series of conversations builds off the back of almost 60 live events which were run over 10 years at Google. Think with Google Firestarters is commissioned by Think with Google.

Check out our YouTube video series at https://www.youtube.com/playlist?list=PLNBdIP33wJ3rZLkH1iR_Xjy0TznS1Ii_3