In this episode of the Wilshire IT Webcast, Evan Martin, VP Revenue Cycle Management at ZoomCare, sits down with Kevin Henrikson, co-founder of Pretty Good AI, to unpack how real-world AI is reshaping patient access, front-end revenue cycle, and denial prevention.
You’ll hear how practices are moving beyond basic IVR and portals to deploy voice-based AI agents that actually resolve issues—not just route calls.
Apr 15
49 min
In this episode of The Wilshire IT RevCast dives deep into the fast‑evolving world of healthcare price transparency and the operational reality of Good Faith Estimates (GFEs) under the No Surprises Act. Our host Evan Martin, VP Revenue Cycle at ZoomCare, and returning guest Travis Gentry, CEO of Hyve Health, unpack how regulations aimed at protecting patients are colliding with fragmented systems, siloed providers, and legacy revenue cycle workflows.
They explore why current price transparency data is often unusable, what a “true” 360‑degree GFE would look like, who should really quarterback the estimate, and how advanced claims and advanced EOBs could fundamentally reshape the revenue cycle from reactive to proactive. The conversation also looks ahead to ambulatory surgery centers (ASCs), medical group practices, and the growing regulatory pressure on both providers and payers.
Mar 18
51 min
n this episode of The Wilshire IT RevCast, we explore why meaningful career growth rarely happens by accident and argue that individuals—not employers—must act as the “CEO” of their own development. Drawing on Marcie Carleton’s HR and talent experience, the conversation highlights how top performers set intentional goals, continuously build learning agility, communication, and tech/AI adaptability, and integrate personal well-being with professional growth rather than waiting for permission, budget, or perfect conditions.
Mar 4
37 min
In this episode of the Wilshire IT Revcast, Evan Martin sits down with Shari Boyer, Director of Enterprise Denial Management, WVU Medicine, and Scott Earich, Partner and Owner of The Wellington Group, LLC, to unpack how payers are industrializing denials and how providers can respond with AI-driven strategies.
Jan 14
24 min
This episode explores the 2025 CMS final rule changes with a deep dive into how new payment and coding policies—especially around skin substitutes—will impact Chargemaster design, revenue integrity, and reimbursement across hospitals, ASCs, and physician practices. The guests highlight the need for multidisciplinary collaboration, stronger standards, and more innovative use of automation and EHR tools (e.g., order sets, creative forms, charge edits) to ensure compliant billing, protect revenue, and align payer contracting strategies with the new regulatory landscape.
Dec 24, 2025
57 min
In this engaging episode of the Wilshire RevCast, host Evan Martin is joined by Kelly Samuel, the Executive Director at Annuity Health, to discuss the intricate patterns within revenue cycle management. With a summer full of changes and a transition into fall, they explore how identifying and understanding patterns can unlock significant improvements in revenue cycle processes and operations. This episode is packed with insights into empowering teams, leveraging data, and driving operational success through informed decision-making.
Nov 5, 2025
50 min
In this insightful episode, host Evan Martin, alongside guest co-host Patti Consolver, delves into the intricacies of patient loyalty and the pivotal role of patient experience in healthcare sustainability. Featuring Matt Lauer, a certified patient experience professional, the discussion highlights the intersection of revenue cycle management and patient satisfaction, emphasizing the need for healthcare systems to adapt and improve service interactions using data-driven insights and a holistic understanding of patient needs.
Sep 17, 2025
1 hr 2 min
In this engaging episode, host Evan Martin In this engaging episode of the Wilshire IT broadcast, host Evan Martin converses with Rahul Agrawal, a visionary entrepreneur in healthcare technology. The discussion delves into the transformative capabilities of AI in streamlining medical documentation and revenue cycle management, highlighting how these innovations are poised to reduce administrative burdens and enhance efficiency in healthcare operations significantly. Rahul shares insights into his company’s development of AI tools that support healthcare professionals in improving coding accuracy and managing claims with reduced denials, emphasizing a long-term vision for integrating AI seamlessly into healthcare practices.
Sep 3, 2025
51 min
In this episode of the Wilshire IT Revcast, host Evan Martin and guest Marcia Leighton dive into the pervasive role of AI in various sectors, with a focus on healthcare and revenue cycle management. They discuss the integration and impact of AI tools like ChatGPT and Google Gemini on productivity, decision-making, and organizational efficiency. The conversation highlights the importance of adopting AI proactively to enhance workplace processes and underscores the necessity for balancing innovation with security and personal readiness.
Aug 6, 2025
54 min
In this episode of The Wilshire IT Revcast, host Evan Martin and guest Marcie Carleton explore the evolving landscape of recruitment, with a particular focus on trends in remote work and the application of AI in hiring processes. They explore the preference for remote work among candidates, the challenges in balancing in-office and flexible schedules, and the role of recruiters in personalizing candidate engagement. The conversation further emphasizes the importance of relationship-building and authentic communication in recruiting, underlining innovative strategies for maintaining community among remote teams.
Jun 18, 2025
43 min
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