In this episode, veterinary practice experts discuss how to identify and eliminate chaos in clinics by optimizing systems, team utilization, and scheduling. Learn practical strategies to improve efficiency, profitability, and team satisfaction. key topics Capacity without chaos in veterinary clinicsIdentifying bottlenecks and inefficienciesEffective scheduling and appointment templatesUtilizing team members to their fullest potentialManaging practice growth and expansionPricing strategies a...
Jun 25
55 min
In this episode, veterinary practice experts discuss mid-year financial check-ins, team morale, practice management software, and strategies for growth and efficiency. They share insights on tax planning, inventory management, staff engagement, and leveraging technology to improve practice performance. key topics Mid-year financial review and tax planningTeam morale and communication strategiesPractice management software transitionInventory and receivables managementCapital investments and...
Jun 24
49 min
This episode dives into the financial blind spots in veterinary practices, the importance of choosing the right CPA, and strategic planning for practice success. Mark McGaunn and Jenni George share insights on optimizing practice finances, building strong advisor relationships, and long-term growth strategies. Financial blind spots in veterinary practicesChoosing the right CPA and financial advisorStrategic planning and practice valuationCost management and price increasesLong-term exit and s...
Jun 22
50 min
Explore the hidden culture of high-performing veterinary practices, focusing on intentionality, team dynamics, and leadership. Learn practical strategies to build and sustain a positive, productive practice environment. key topics The feel and atmosphere of high-performing practicesThe importance of intentionality in culture buildingStrategies for hiring personality fit over technical skillsThe role of leadership and vulnerability in cultureFinancial indicators of a strong practice cultureS...
Jun 22
50 min
This episode explores the critical balance between culture and compensation in veterinary practices. Hosts Jenny and Mark share insights on how culture impacts team retention, the importance of intentional leadership, and practical strategies to improve both culture and pay structures. Key Topics Impact of culture on team retentionStrategies for building a positive practice cultureBalancing compensation and culture for staff retention Chapters 00:00 Introduction and Conference Insights03:32...
Apr 17
49 min
In this episode, Jeremy Cohen, founder of Boston Dog Lawyers, shares insights into the niche field of pet law, including dangerous dog hearings, pet custody disputes, and the evolving legal recognition of animals as family members. Discover how legal professionals and veterinarians can better collaborate to ensure fair treatment of pets and improve outcomes in pet-related legal cases. Key Topics: Pet law and legal system evolutionDangerous dog hearings and proceduresThe role of veterinarians...
Apr 10
52 min
summary In this episode of the Veterinary Survival Podcast, Mark, Jenni, and Chris delve into the complexities of managing difficult clients in veterinary practice. They discuss the emotional and financial toll these clients can take on practices, the importance of setting clear boundaries, and the need for effective communication strategies. The conversation highlights the distinction between entitled clients and those who are simply going through tough times, emphasizing the necessit...
Apr 3
53 min
In this episode of the Veterinary Survival Podcast, hosts Mark and Jenni delve into the complexities of pricing in veterinary care. They discuss the emotional challenges veterinarians face when setting prices, the impact of financial conversations on their mental well-being, and the importance of overcoming the fear of raising prices. The conversation highlights strategies for implementing price increases responsibly, the significance of long-term sustainability, and the necessity of retainin...
Mar 9
44 min
In this episode, Mark McGaunn and Jenni George discuss key takeaways from the VMX conference, focusing on the rise of AI technology in veterinary medicine, challenges faced by practices, the importance of team dynamics and retention, and the impact of relief veterinarians. They emphasize the need for embracing technology, maintaining a positive culture, and the significance of continuity of care for clients. The conversation highlights the importance of bringing teams to conferences for share...
Mar 2
35 min
Artificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling too...
Jan 26
49 min
Load more