Guests:
- LaDonna Bohling
- Joann Needleman, Clark Hill
- Ken Peck, Valor Intelligent Processing

DISCUSSION TOPICS
- What will you remember 2021 for when you look back on this year? What are you most looking forward to in 2022?
- One-fifth of patients would rather go to the DMV than try to pay a medical bill online (https://www.accountsrecovery.net/2021/12/20/data-details-disturbing-trend-for-healthcare-providers/). What can the ARM industry do to make paying bills online easier? Where are the friction points? Where are there opportunities for improvement?
- There are published reports that Boomers are responsible for the labor shortage (https://www.cnn.com/2021/12/18/business/labor-shortage-boomers-millennials-nightcap/index.html). But collection agencies are still having a difficult time finding new employees. Why do you think that is? 
- Is this time of year a good time to try and collect? Or should collectors wait until after the holidays are over? 
- Something you have read/watched/listened to and would recommend to the audience.