<p>There are a lot of nuances in industries. Yet engaging with your most strategic customers is the same across the board despite these nuances, and that's the beauty of the Strategic Account Manager. SAMA's Certified Strategic Account Manager (CSAM) program represents the highest mark of achievement when it comes to professional development for strategic and key account managers. Join Libby Souder, SAMA’s Director of Knowledge, Training, and Certification, as she extols the virtues and value of our world-class CSAM program and hear how it provides graduates with the skill set and mindset to build lasting, mutual growth with their strategic customers.</p>

The Exponential Value Of CSAM Certification With Max Walker

Your strategic customers are the fuel that keeps a business running. Without their trust, partnership and purchasing power, the technical superiority of your products and services would go to waste. Therefore, understanding how to build and grow your strategic customer relationships is paramount. Strive to become their trusted advisor by making sure your products and solutions address their business problems.
The goal: To become an essential company that your customers cannot afford to lose. Learn how to bring your strategic account management to the next level, here on The SAMA Podcast. This show breaks down valuable and straightforward advice for strategic account managers, senior sales leaders, and Learning & Development professionals working with key accounts.
Tune in to hear the smartest people working in B2B today. Gather the necessary tools and resources for improving relationships with your key customers. Listen to experts who reveal well-kept secrets for forging strong connections with your target market. Draw eyes on your business by going beyond enticing offers and providing reliable customer service. Every episode invites you to evaluate your audience, analyze their purchasing behavior, and understand to their decision-making processes.
This podcast is powered by the Strategic Account Management Association (SAMA). SAMA is the largest organization specifically dedicated to strategic customer relations. The nonprofit community brings together the world’s foremost companies and thought leaders in key account management. They aim to bridge the theoretical and the practical by showcasing SAMA’s most valuable asset: idea sharing. Get a taste of the organization’s customized training, assessment methods, and world-class research in this show. We're here to help improve your strategic account management skills.
Hosting the podcast are two pillars of SAMA: Denise Freier and Harvey Dunham. Denise is the President and CEO of SAMA. She brings 40 years of experience in executive leadership and transformational sales management. Denise is also a certified change management professional (CCMP), an active member of women’s leadership groups, and a mentor to young professionals.
Harvey is the organization’s Managing Director of Strategy and Marketing. Collaborating with him means making your business indispensable to customers. He shares nuggets of wisdom in working efficiently and effectively while building long-lasting relationships.
Join Denise and Harvey as they sit down with industry leaders from around the world and across industries. They share insights, tactics and perspectives to make this practice rewarding. They prove that success in strategic account management is possible with the right tools, guidance and sales enablement. Hear their highs and lows and learn how they overcame every roadblock. Receive their overall approach to life as corporate professionals.
Maximize your resources and improve your craft continuously so you become essential to your clients. In today’s highly competitive market, it's important to establish your reputation by letting your customers speak on your behalf. Good strategic account management attracts good clients and results in good business transactions. Start deepening those customer relationships and set the course of your business straight towards success.
Discover what it takes to become irreplaceable and one of a kind, here on The SAMA Podcast. Start listening today athttps://strategicaccounts.org/.