The SAMA Podcast
The SAMA Podcast
Strategic Account Management Association (SAMA)
Your strategic customers are the fuel that keeps a business running. Without their trust, partnership and purchasing power, the technical superiority of your products and services would go to waste. Therefore, understanding how to build and grow your strategic customer relationships is paramount. Strive to become their trusted advisor by making sure your products and solutions address their business problems. The goal: To become an essential company that your customers cannot afford to lose. Learn how to bring your strategic account management to the next level, here on The SAMA Podcast. This show breaks down valuable and straightforward advice for strategic account managers, senior sales leaders, and Learning & Development professionals working with key accounts. Tune in to hear the smartest people working in B2B today. Gather the necessary tools and resources for improving relationships with your key customers. Listen to experts who reveal well-kept secrets for forging strong connections with your target market. Draw eyes on your business by going beyond enticing offers and providing reliable customer service. Every episode invites you to evaluate your audience, analyze their purchasing behavior, and understand to their decision-making processes. This podcast is powered by the Strategic Account Management Association (SAMA). SAMA is the largest organization specifically dedicated to strategic customer relations. The nonprofit community brings together the world’s foremost companies and thought leaders in key account management. They aim to bridge the theoretical and the practical by showcasing SAMA’s most valuable asset: idea sharing. Get a taste of the organization’s customized training, assessment methods, and world-class research in this show. We're here to help improve your strategic account management skills. Join our hosts as they sit down with industry leaders from around the world and across industries. They share insights, tactics and perspectives to make this practice rewarding. They prove that success in strategic account management is possible with the right tools, guidance and sales enablement. Hear their highs and lows and learn how they overcame every roadblock. Receive their overall approach to life as corporate professionals. Maximize your resources and improve your craft continuously so you become essential to your clients. In today’s highly competitive market, it's important to establish your reputation by letting your customers speak on your behalf. Good strategic account management attracts good clients and results in good business transactions. Start deepening those customer relationships and set the course of your business straight towards success. Discover what it takes to become irreplaceable and one of a kind, here on The SAMA Podcast. Start listening today at https://strategicaccounts.org/.
Political Entrepreneurs: Mastering The Art Of Strategic Account Management And Outside-In Selling With Ron Davis
Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field.Ron began his journey at Zurich in 2000 and has held various executive positions since then. He holds an MBA from Concordia University and a business degree from Carleton University, and his extensive experience spans across Europe, Canada, and the United States. Ron has also been involved with SAMA for many years, starting as a member of the SAMA’s Knowledge Committee, and then joining the Board of Directors in 2013. In 2015, Ron became a member of the Executive Committee of the Board of Directors.Join us as we explore Ron's valuable insights on the art of strategic account management and outside-in selling, touching on his involvement with the SAMA and his perspective on what makes a world-class strategic account manager.
Sep 23, 2024
40 min
The End Of Competitive Advantage With Rita McGrath
Joining today’s episode is Rita McGrath, a bestselling author and distinguished faculty member at Columbia Business School, where she’s the Academic Director in Executive Education. Rita's groundbreaking book, The End of Competitive Advantage, challenged traditional thinking and offered a new playbook for navigating the ever-shifting business landscape. As a globally recognized expert in strategic management, Rita's work has been instrumental in helping organizations navigate the complex challenges of today's dynamic business environment. We are honored to welcome her, as Rita’s insights have been shaping the landscape of business strategy and innovation for decades.As we dive deep into this world of innovation and the evolving nature of competition, Rita shares her perspectives on how businesses can adapt and thrive in an era of constant change. Whether you're a seasoned executive, an aspiring entrepreneur, or someone passionate about staying ahead in the ever-changing business landscape, you won't want to miss this conversation.
Jun 12, 2024
38 min
Strategic Account Management as a Business Initiative With Geoff Williams
Tune in as Geoff Williams, SAMA's interim CEO, unravels the intricacies of Strategic Account Management's role as a true business initiative.
Feb 25, 2024
24 min
Heroes, Villains, And The Thrill Of Professional Selling With Adrian Davis
Adrian Davis shares how to use storytelling to give strategic account managers a different perspective on professional selling.
Oct 10, 2023
33 min
Growing And Managing Global Customers With Noel Capon
Noel Capon from Columbia Business School discusses Global Account Management, particularly how to manage global customers and grow them.
May 9, 2023
31 min
Unlocking The Hidden Pipeline With Dave Irwin
Dave Irwin, Founder & CEO of Polaris I/O joins SAMA President & CEO Denise Freier to discuss how to unlock the hidden pipeline and become relevant.
May 2, 2023
31 min
Getting Into The Head Of Decision Makers With Business Brainz
Prajwal Gadtaula discusses how Business Brainz can make all the deep-dive analysis for your business that your sales and marketing team wished they had time for.
Apr 30, 2023
31 min
The Exponential Value Of CSAM Certification With Max Walker
Max Walker from Medtronic discusses the exponential value of SAMA’s Certified Strategic Account Manager (CSAM) certification program.
Apr 19, 2023
28 min
Level Up: SAMA's Certified Strategic Account Manager Program With Libby Souder
Libby Souder, SAMA's Director of Knowledge, Training, and Certification, extols the virtues of the CSAM program to build mutual growth with strategic customers.
Mar 19, 2023
31 min
The Extraordinary SAM: How To Build Stronger Customer Relationships Through the Lens Of Diversity, Equity, Inclusion, & Belonging With Joe Machicote
Learn how to build stronger customer relationships through diversity, equity, inclusion & belonging in this episode with Chief Diversity Officer Joe Machicote.
Mar 19, 2023
28 min
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