
Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field.Ron began his journey at Zurich in 2000 and has held various executive positions since then. He holds an MBA from Concordia University and a business degree from Carleton University, and his extensive experience spans across Europe, Canada, and the United States. Ron has also been involved with SAMA for many years, starting as a member of the SAMA’s Knowledge Committee, and then joining the Board of Directors in 2013. In 2015, Ron became a member of the Executive Committee of the Board of Directors.Join us as we explore Ron's valuable insights on the art of strategic account management and outside-in selling, touching on his involvement with the SAMA and his perspective on what makes a world-class strategic account manager.
Sep 23, 2024
40 min

Joining today’s episode is Rita McGrath, a bestselling author and distinguished faculty member at Columbia Business School, where she’s the Academic Director in Executive Education. Rita's groundbreaking book, The End of Competitive Advantage, challenged traditional thinking and offered a new playbook for navigating the ever-shifting business landscape. As a globally recognized expert in strategic management, Rita's work has been instrumental in helping organizations navigate the complex challenges of today's dynamic business environment. We are honored to welcome her, as Rita’s insights have been shaping the landscape of business strategy and innovation for decades.As we dive deep into this world of innovation and the evolving nature of competition, Rita shares her perspectives on how businesses can adapt and thrive in an era of constant change. Whether you're a seasoned executive, an aspiring entrepreneur, or someone passionate about staying ahead in the ever-changing business landscape, you won't want to miss this conversation.
Jun 12, 2024
38 min

Tune in as Geoff Williams, SAMA's interim CEO, unravels the intricacies of Strategic Account Management's role as a true business initiative.
Feb 25, 2024
24 min

Adrian Davis shares how to use storytelling to give strategic account managers a different perspective on professional selling.
Oct 10, 2023
33 min

Noel Capon from Columbia Business School discusses Global Account Management, particularly how to manage global customers and grow them.
May 9, 2023
31 min

Dave Irwin, Founder & CEO of Polaris I/O joins SAMA President & CEO Denise Freier to discuss how to unlock the hidden pipeline and become relevant.
May 2, 2023
31 min

Prajwal Gadtaula discusses how Business Brainz can make all the deep-dive analysis for your business that your sales and marketing team wished they had time for.
Apr 30, 2023
31 min

Max Walker from Medtronic discusses the exponential value of SAMA’s Certified Strategic Account Manager (CSAM) certification program.
Apr 19, 2023
28 min

Libby Souder, SAMA's Director of Knowledge, Training, and Certification, extols the virtues of the CSAM program to build mutual growth with strategic customers.
Mar 19, 2023
31 min

Learn how to build stronger customer relationships through diversity, equity, inclusion & belonging in this episode with Chief Diversity Officer Joe Machicote.
Mar 19, 2023
28 min
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