Good online reputation is a critical success factor for your offline business because your online reputation influences your customers’ buying decisions. Small business owners struggle to build a large customer base as they don’t have a big marketing budget to sway customers. Being perceived as unreliable or unfair can make it more difficult for small business owners to grow their customer base.--- Send in a voice message: https://podcasters.spotify.com/pod/show/theroncast/messageSupport this podcast: https://podcasters.spotify.com/pod/show/theroncast/support