The Retail Journey
The Retail Journey
High Impact Analytics
Welcome to the Retail Journey where we will cover important topics, interview industry stakeholders, and address emerging trends as we journey through our mission of helping our listeners thrive in retail. Your hosts for this show are CEO James Harris and CGO Charles Greathouse. 
Vintage Insights: Discovery Before Solutions: Winning Joint Business Plans
A solution without a defined problem is a guaranteed way to lose a retail partnership. With consumer expectations shifting rapidly and omni-channel delivery setting new standards, understanding the actual needs of both the retailer and the end user is mandatory for survival. In this special Vintage Insights re-release, Ashley Caldwell, a 20-year retail veteran working in the diabetes space at Embecta, breaks down how she bridges the gap between massive retail pharmacies and critical patient c...
Jul 8
31 min
Vintage Insights: Strategic Rejection: Why Saying No Drives Brand Growth with Jon Williams
Middleman sales structures consistently dilute the authentic connection between a broadcaster and their audience. As part of our Vintage Insights series, we are revisiting foundational conversations that remain highly relevant as the current media landscape demands you either own your brand or let a corporate conglomerate dictate your value. Today, we revisit our sit-down with Jon Williams, CEO and partner of 94-9 Radio, to dissect how he bypassed traditional broadcast limits by stepping out ...
Jul 1
47 min
Price Beats Fluff: Navigating Inflation on Retail Shelves with Brooke Hardin
Inflation is squeezing consumer paychecks, forcing shoppers to trade down to smaller pack sizes and private labels just to get by. Navigating this hyper-competitive landscape requires immediate adaptability because retail space is earned every single day. Brooke Hardin, an experienced entrepreneur who has spent 15 years navigating the Walmart ecosystem from store leadership development to the broker side, breaks down exactly how small brands can survive and scale in this environment. We sit d...
Jun 10
44 min
Impact over Passion: The Sustainable Way to Change the World
Operating a business strictly for profit is an outdated, exhausting leak on long-term sustainability. True organizational energy comes from aligning corporate objectives with a distinct, larger mission that transforms standard daily operations into purposeful problem solving. For many leaders, the disconnect between personal values and their professional output creates a heavy friction point that ultimately stalls organizational growth. We sit down with Bryan Welch, an experienced media execu...
May 27
56 min
Off-Shelf Displays: Driving Brand Discovery
The last three feet of the retail journey are where brands are either made or forgotten. While digital marketing and social media influencers can build awareness, the physical reality of the store floor remains the ultimate conversion point for 80-90% of shoppers. Joshua Linden joins the conversation to break down why high-stakes retail execution is the difference between a successful product launch and a costly logistical nightmare. We sit down to discuss the strategic shift toward off-shelf...
May 13
54 min
Curation Secrets: Inside the Merchant Mind
Sam’s Club doesn’t win by carrying everything, it wins by choosing the right things. We’re joined by Kaity Whitmire, who leads the wellness business at Sam’s Club (HBA, OTC, and Baby), to unpack how curation, trust, and “more newness more often” turn a complex category into a simpler shopping experience for real families. We talk about what member obsession looks like at shelf and online, why wellness is a need-state intensive space, and how trends like collagen, creatine, and protein are sh...
Apr 22
39 min
Traction for Leaders: Mastering the 6 Key Components
Work harder, spin faster, end up in the same place. That’s the trap so many leadership teams fall into, and it’s exactly why we brought on Dusty Pruitt, an EOS Implementer who’s helped companies replace stress and guesswork with a clear operating rhythm. Dusty shares the moment he realized his own business needed systems, not more hustle, and how the book Traction became a practical playbook for building a healthier, stronger company. We dig into the six core components of the Entrepreneuria...
Apr 8
49 min
Big CPG to Broker Life: Scott Nemec’s Retail Pivot
A lot of people say they understand Walmart and Sam’s Club. Scott Nemec has lived the food side for decades, then walked into the agency world and realized how much more there is to learn. We talk about that career shift, why “broker” earned a bad reputation, and what it takes to reshape the narrative with real capability across analytics, item management, replenishment, and customer-ready selling. We also dig into the biggest force reshaping shelves right now: private label and premiu...
Mar 25
45 min
Future of Play: How AI is Reimagining Toys and Transit with Todd Gentry
What happens when scooters, robots, and real-world retail collide? We sit down with GOTRAX VP of Sales Todd Gentry to unpack how play, data, and speed are redefining what wins on shelves and in neighborhoods. From the 1990s “golden era” of Bentonville to startup floor time inflating basketballs, Todd’s journey reveals why listening beats grandstanding, and why the best ideas are road-tested with families, not just modeled in spreadsheets. We dig into the rise of e‑mobility; e‑scooters, e‑bik...
Mar 11
36 min
Social Commerce Secrets: Outperforming Million-Dollar Ads
Ready to rethink what retail growth actually looks like? We bring back Twilla Brooks, president and CEO of Lynette Create and Innovate, to unpack a fast, practical playbook for building brands that last, from the first e-commerce listing to staying on shelf at scale. Twilla draws on years launching brands at Walmart and Macy’s, then flips the script as a founder running a digital-first consulting firm with a sharp focus on brand strategy, marketing, and community impact. We dig into the real...
Feb 25
51 min
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