Send us Fan Mail The Dynamic Duo of Russell &amp; Alan bring in Series 3 with a bang! With John missing (don't worry he'll be back!) the guys get stuck in to topics and comments from our audience.  In this episode we focus on Voice of the Customer and the 'pull' this can provide businesses to learn about what adds value for customers. Knowing the difference between 'needs' and 'wants' is vital.  We also manage to cram in assessment pitfalls, the view of Quality in an organisation's structure,...

Lean You Wouldn't Do?  aka  Red Flags & Frogs in Wells

The Rest is Lean Channel is a light-hearted and educational look at how to make businesses better through Lean Manufacturing and Operational Excellence.&nbsp;Suited for all levels of understanding and from any industry or geographical region.John, Alan &amp; Russell are time-served lean professionals with over 30 years each in this field. Leading and coaching some of the best businesses from SMEs to multi-nationals.Trained by some of the highest calibre Japanese masters from Toyota(one step from Ohno himself), Honda and Nissan , we want to share our experiences with you, allowing some of these 'pearls of wisdom' to help make your business processes, people, and profitability that little bit better each day.We welcome your comments, questions, and guidance on future discussion topics so feel free to drop us a line via the comments section or via email.&nbsp;therestislean@gmail.comOh, and don't forget to subscribe!!