In this episode we are talking about Deloitte’s Energy Transition Monitor. Our guests will explain what that exactly entails, but in short: it’s an overview of how The Netherlands is doing in their transition towards a sustainable future. Along our conversation, we touch upon how the team got to their conclusions, talk about some recommendations, and finally discuss how the team itself thinks of the current state of the transition. You can find more information on Deloitte’s website: https://www2.deloitte.com/nl/nl/pages/energy-resources-industrials/articles/energy-transition-monitor.html Get in contact with our guests and co-host on LinkedIn: Gino: https://www.linkedin.com/in/ginoarcangeli/ Antonio: https://www.linkedin.com/in/antonio-cambio/ Helen: https://www.linkedin.com/in/helen-s-bosse/ Jeroen: https://www.linkedin.com/in/jeroenvandennieuwenhof/

After a small break during the summer, we are back with a brand new episode about ‘Insights’. Of course we’ll go over definitions, do’s and don’ts and give you a hand full of great examples and stories of past experiences. We tackle questions such as ‘is research too expensive?’ and ‘how can I convince my boss that we do need research?’. Just like last time we also have video accommodating this episode. This is only available on Spotify. Would you like to know more about insights, then you can contact Abi and Holly here: Holly on LinkedIn:https://www.linkedin.com/in/holly-robbins-phd-b47a512/ Abigail on LinkedIn: https://www.linkedin.com/in/abigail-koch-3b0a478a/

In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of tips, quips and examples to understand how companies can strengthen the relationships with their consumers. Very exciting, for the first time, today you can listen and watch footage at the same time! We are curious to hear what you think about this new format. If you are keen to open the discussion or reach out, You can contact Johann on LinkedIn here: https://www.linkedin.com/in/johann-m-75a67411/ You can contact Florine on LinkedIn here: https://www.linkedin.com/in/florinebruijn/ Special thanks to Edoardo Braccini to providing insights from Deloitte Denmark: https://www.linkedin.com/in/edoardo-braccini-6b0661243/ If you are keen to learn more on Social Commerce, please check out our white-paper: https://www2.deloitte.com/nl/nl/pages/consumer/articles/the-rise-of-social-commerce-a-growth-opportunity-for-brands.html

In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently in one? Through some nice examples we come to find the answers to these questions, including some tips for companies to make the best of these more uncertain times. You can contact Bram on LinkedIn here: https://www.linkedin.com/in/bramlentz/ And Morris on LinkedIn here:https://www.linkedin.com/in/morrisboermann/

In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog wel interessanter: hoe kan technologie hier bij helpen? Je komt het allemaal te weten in deze aflevering; al raad ik je ook aan om een kijkje te nemen bij het artikel van Robert en Franklin: https://lnkd.in/e6KNYPr3 Daarnaast vind je hier contactinformatie voor Robert: https://www.linkedin.com/in/robertcollignon/ En voor Franklin: https://www.linkedin.com/in/franklinheijnen/ ---- English transcript of this Dutch recording can be found here on the Deloitte website page: https://www2.deloitte.com/nl/nl/pages/customer-and-marketing/articles/the-ramp-our-monthly-innovation-talk.html

In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies and finally what the future will look like! The ramp is a podcast produced by Customer Strategy and Design of Deloitte Digital NL. In these podcast episodes we talk with colleagues, experts and clients about topics relating to strategy, design, technology and innovation. Expect new episodes every month, delivered to you on both SoundCloud and Spotify. Connect with the guests of this episode here: Niels Corsten on LinkedIn: https://www.linkedin.com/in/nielscorsten/ Loek Dekker on LinkedIn: https://www.linkedin.com/in/loek-dekker-17188712b/

According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming up in the world. What are the things you need to know, and what have our Deloitte colleagues been doing with it? Sounds like an interesting topic? Then check out the stories of Krishna, Bob, Suzanne, Tomas and Mike, together with ours hosts Luca, Mo and Bart in the new episode of The Ramp. Now with a brand-new podcast formula: a commute of meaningful discussion, anecdotes and facts, together in a journey seen from different angles.

‘Pricing’ is not just a tag on something you sell, it is so much more! Think of the proposition, the portfolio, or the story along a company or product, for example. To explore the wealth of different angles within pricing, we speak with Ruud Schmeink (Partner at Deloitte). In our 25-minute episode, together with our new host Luca, we cover not only pros and cons of this field, but we also take a look at the state of the market that we are currently in: what can companies expect in these challenging times? Feel free to reach out to Ruud on LinkedIn: https://www.linkedin.com/in/ruud-schmeink-044bb82/

What makes Customer Strategy and Design at Deloitte so unique? How does the team of innovators thrive in the financial giant? And why is there cake being served in the office? These are just a few questions that we tackle to get to know our leadership during this episode of The Ramp. Chris Vialle, Chrissy Welsh and Daniel Charité tell us all about, not just themselves, but also their big ideas for the future of CS&D at Deloitte. Contact the guests of this episode on LinkedIn: Chris: https://www.linkedin.com/in/chrisvialle/ Chrissy: https://www.linkedin.com/in/chrissywelsh/ Daniel: https://www.linkedin.com/in/danielcharite/

Across industries, sustainability is one of the hottest topic on our clients' board's agendas. To meet the targets set, sustainable solutions will need to trickle into every corner of the business. Anna Snijdoodt tells us about her journey in realising these ambitions, and how sustainable innovation at Deloitte Digital in the Netherlands, is founded on responsibility to society and the planet - without losing sight of customer experience, ability to implement, or a good business case. You can contact Anna on her LinkedIn: https://www.linkedin.com/in/anna-snijdoodt/