The Quest for Epic Customer Support is a podcast for everyone who understands that customer support should prioritize effectiveness over efficiency, empathy over automation, and a transformational relationship over a transactional one. Each episode will explore the darkest hours in a customer’s journey through conversations with the customer support superstars who live to illuminate the path forward. If you understand that customer support isn’t just a cost center, it’s a loyalty center, then you’ve come to the right place.Welcome to The Quest for Epic Customer Support!