Many people, including doctors, think they are skilled in negotiation.  The data would suggest otherwise.  In this PX Talk, attorney Joseph Bartel shares how he took skills learned in negotiating major corporate deals and now teaches those same skills to practices so they can get full value for their services and avoid discounting.   

Patient Counselor Jacki Vandina joins patient experience expert Shareef Mahdavi to discuss the importance of "hiring for attitude", as well as why you should treat everyone the same by treating everyone differently, when it comes to customer service in your practice

John DiJulius, President of the DiJulius Group, talks to patient experience expert Shareef Mahdavi about various aspects of providing great customer service, and provides some foundational best practices that all businesses can learn from.

Hear the story from the eye surgeon who performed the very first laser vision correction treatment on a human being in 1988. The miracle of LASIK - now the most popular elective surgical procedure worldwide - had humble beginnings in the laboratory with research that was highly controversial within the profession at that time. In this PX Talk, Dr. Marguerite McDonald shares her journey as a researcher and describes the excimer laser as well as another equally profound research project from her career to help save the sight and lives of infants from retinal blastoma.

Patient experience expert Shareef Mahdavi talks with Richard Lindstrom, one of the true pioneers in the world of Ophthalmology.

Many people, including doctors, think they are skilled in negotiation.  The data would suggest otherwise.  In this PX Talk, attorney Joseph Bartel shares how he took skills learned in negotiating major corporate deals and now teaches those same skills to practices so they can get full value for their services and avoid discounting.     

Ophthalmologist Dan Durrie is well-known not just as an innovator but as a true disrupter! Watch as he and patient experience expert Shareef Mahdavi discuss Durrie's newest project, in which he aims to take the world's most commonly performed surgical procedure and move it into the doctor's office.

  Episode #7: Bernie Haffey, President of Haffey & Co. addresses the #1 complaint in medical practices, and how HPMS applied to medical practices can help solve

Eye surgeon Lance Kugler shares his view on what the pandemic means for the future of medicine. In his PXTalk interview, Dr. Kugler describes the steps immediately taken and the plans for the future. The COVID crisis has simply accelerated many societal trends already underway.

In this episode of the PX Talk Podcast, Carrie Jacobs fro Chu Vision touches on passion, empathy, and the need to pivot as part of what's allowed them to successfully re-open their practice.