In this episode, Stacey sits down with Colin and Julie to discuss what it takes to lead people-centered change in health and human services. As state agencies shift from legacy Medicaid systems to modular solutions, one truth stands out: technology does not transform systems—people do.

This conversation explores the realities of modernizing complex systems and emphasizes that the success of any transformation hinges on supporting the individuals behind it. Through stories of courage, course correction, and visible leadership, Colin and Julie offer insight into how a clear purpose, adaptability, and a commitment to continuous improvement can turn challenges into opportunities.

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