In this episode of The PSC in Conversation: The Next 20, Chris Bradley is joined by Rachel Kemp, Director of Home First Transformation across Hull and East Riding, to explore one of the NHS’s most persistent operational challenges: delayed discharge.

Drawing on a major transformation programme delivered across councils, NHS organisations, charities and community providers, the conversation examines what it really takes to improve patient flow and reduce delays safely. Together, they discuss the complexity of discharge pathways, the importance of shared accountability across organisations, and why sustainable improvement depends as much on culture and operational discipline as it does on technology.