In this episode of The PSC in Conversation: The Next 20, Jonathan Chappell is joined by The PSC colleagues Jack Robinson, Joe Cruden and Hailey Blanchard to explore what the shift from analogue to digital really means in practice for the NHS.
Drawing on frontline clinical experience and system-wide transformation work, they discuss three critical areas: improving administrative processes, the role of AI in clinical care, and how digital tools can empower patients.
From the complexity of discharge pathways to the realities of implementing new technologies under pressure, the conversation highlights both the opportunity and the challenge of change. What emerges is a clear message: digital transformation is not about technology alone, but about redesigning services around patients, supporting clinicians, and building the case for change across the system.