Artificial intelligence is now firmly part of the public service landscape. The question is no longer whether it will be used, but how – and to what end. In this special episode of The Next 20, held with a live studio audience, Antonio Weiss speaks with Vikie Bew, former Deputy Director at the UK Government’s Incubator for AI and an alumna of 2020 Delivery (now The PSC), about what it really takes to apply AI in public services. What emerges is not a story about technology alone, but about judgement – how leaders balance opportunity with risk, how they focus on impact, and how they navigate implementation inside complex systems.