As The Next 20 series continues, Aoife Clark is joined by Senior Partner Antonio Weiss and The PSC Co-founder Russell Cake to pause and reflect on what we have heard so far from leaders across public services.
After eight episodes spanning community and social care, mental health, innovation, education, debt advice and organisational culture, a consistent set of themes has emerged. Public services are facing rising demand, widening expectations and growing complexity – but there are also practical choices leaders can make now to respond more effectively.
From public value design and innovation to the role of AI and the challenge of meeting 21st-century pressures with 21st-century system design, this episode explores what public service leaders should focus on now – and what the series is telling us about the years ahead.