Digital transformation has been a strategic priority for organisations for more than a decade – yet many programmes still fall short. Why is it so difficult, and what separates successful transformations from those that struggle? In this episode of The PSC In Conversation, Eli Bond, Associate Partner, speaks with Dr Antonio Weiss, Senior Partner, about the realities of digital transformation and the lessons captured in the updated edition of The Practical Guide to Digital Transformation. They explore why change initiatives often fail, what makes digital transformation in public services distinctive, and why leaders must look beyond technology to culture, behaviour and organisational design if they want change to stick.