Introduction In this episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior director of business development, is joined by Melissa Kozak, co-founder and president, CitusHealth, to discuss streamlining communication and collaboration across post-acute care. Join the duo as they discuss the origins of CitusHealth and Melissa’s background in the healthcare industry as a home infusion nurse. Melissa will also highlight how CitusHealth’s solutions can enhance patient care and family engagement. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 02:28]: Rob introduces Melissa Kozak. Melissa discusses her experience as a home infusion nurse and the origins of CitusHealth. [03:02 – 05:52]: Melissa explains the types of care coordination needed in home-based care with a dispersed staff and how CitusHealth can help streamline communication. [06:44 – 07:44]: Melissa details the importance of a messaging tool for cross-team collaboration. [07:47 – 09:18]: The duo discusses the ways that CitusHealth’s software strengthens engagement and participation. [09:40 – 11:32]: Melissa outlines the transition between communication plans and how to better integrate these solutions. [11:51 – 13:16]: Melissa shares the importance of effective communication between patients, staff, family, and caregivers. [13:39 – 16:52]: Melissa details results from current CitusHealth customers and how their technology keeps staff accountable and patients satisfied. [17:26 – 19:16]: Melissa discusses how communication can make intense situations more manageable. [19:38 – 22:14]: Rob and Melissa detail the importance of family/caregiver communication and making sure that they feel empowered, for the best patient care. [22:44 – 24:56]: Melissa discusses the future of home-based care and Rob wraps up the discussion with final thoughts. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about CitusHealth: https://www.citushealth.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV podcast, our host, Tim Smokoff, general manager for home health and hospice, is joined by Paul Hess, senior director of research at KLAS Enterprises to share his personal experience and tips for enhancing your organization’s “Best in KLAS” rating.   Join the duo as they discuss how KLAS Research can help your healthcare organization develop insights you can trust to enhance and improve patient care and outcomes. Listen to their conversation. Topics discussed during today’s episode: 1.      [00:35 – 01:50]: Tim introduces our guest, Paul Hess. Paul details his background at KLAS Research. 2.      [01:54 – 03:39]:  Paul explains what his role entails as a research director for KLAS and what KLAS does to help healthcare providers. 3.      [03:48 – 06:30]:  Paul introduces the “Best in KLAS” award program and the six pillars that KLAS uses to score providers. 4.

Introduction In this episode of the Post-Acute POV podcast, our host, Diana Eastabrook, staff writer for McKnight’s Home Care, is joined by Rob Stoltz, senior director business development director, and Kathy Piette, co-founder and CEO of Corstrata, to discuss new trends and innovations in at-home healthcare models. Join the duo as they outline the different types of emerging at-home care models, explore evidence showing positive outcomes in at-home care programs, and discuss key challenges providers face while getting started with these models. Rob and Kathy offer expert knowledge for post-acute providers looking to participate, or even build partnerships, in this growing area of healthcare. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:30]: Introduction to the episode's topic, presenters, and background information on both guests. [02:11 – 04:19]: Rob outlines the objectives for the episode and discusses why the industry is moving towards at-home care models. [04:48 – 06:02]: Rob examines the rise in different types of at-home care models since the pandemic. [06:18 – 08:15]: Kathy defines and compares the different forms of at-home care models. [08:42 – 11:38]: Kathy explains CMS’s Hospitals Without Walls program, which allowed for hospital-level care at home during the pandemic. [12:09 – 16:52]: Kathy identifies the key components needed to enable at-home care models and gives examples of how to manage specific patient needs. [17:32 – 18:43]: Kathy discusses the importance of getting the necessary medical equipment/ medication and having properly trained staff providing care in at-home care models. [19:19 – 24:08]: Rob talks about staffing and recruitment problems, technology infrastructure challenges, issues with family/caregiver engagement at home, and other key challenges in at-home models of care. [24:33 – 27:56]: Kathy describes possible roles post-acute providers can play in hospital-at-home, primary care-at-home, and SNF-at-home models. [28:31– 32:43]: Kathy details evidence that shows at-home models achieving positive outcomes and the steps post-acute providers can take to participate in these models. [34:03 – 35:47]: Rob introduces key steps and areas of focus for preparing technology and exploring possible partnerships for at-home models of care. [36:13 – 38:20]: Rob goes into more detail about how to get started with different organizations and partnerships. [38:45 – 39:49]: The duo wraps up the discussion with major goals discussed and the importance of staying on top of the latest industry developments. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Corstrata: https://www.corstrata.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In part 2 of our latest series of the Post-Acute POV podcast, our host Lois Bowers, editor at McKnight’s Senior Living is joined by Allison Rainey, APRN, FNP-BC, head of nursing and clinical informatics at MatrixCare, and Daniel Zhu, VP of product management, data & AI/ML at MatrixCare. Join Lois, Allison, and Daniel as they discuss their experiences with implementing artificial intelligence (AI) systems, the benefits that AI tools can provide, and their thoughts on the transformative impact of AI in the future of long-term care. Our guests share how using AI not only provides an increase in effective patient care but is also beneficial to staff. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 01:33]: Introduction to part 2’s topic and speakers. [02:05 – 04:56]: Allison discusses how AI technologies help address issues before they have a negative outcome, and how AI can positively impact staff efficiency. [06:03 – 08:10]: Allison shares how facilities that leverage clinical monitoring tools can decrease the use of antipsychotics. [09:19– 11:59]: Daniel talks about how AI can help clinical staff and Allison details the implementation process her team experienced. [13:05 – 14:57]: How AI can be integrated into existing workflows. [15:37 – 17:31]: The duo discusses implementing a fall program and the benefits of AI. [18:26 – 21:17]: Allison examines how AI can help with time savings, patient outcomes, and fall prevention. [21:50 – 23:36]: Daniel and Allison explore how AI will transform long-term care. [24:25 – 25:16]: The importance of AI and its work to ensure the proper level of care. [25:52 – 26:27]: The pair talk about how AI gives the power of care back to caregivers. [27:42 – 29:01]: Conclusion and key takeaways. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about AI/ML Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this two-part series of the Post-Acute POV podcast, our host Lois Bowers, editor at McKnight’s Senior Living is joined by Allison Rainey, APRN, FNP-BC, head of nursing and clinical informatics at MatrixCare, and Daniel Zhu, VP of product management, data & AI/ML at MatrixCare. Join Lois, Allison, and Daniel as they discuss what AI and machine learning are, the use of artificial intelligence (AI) in the long-term care industry, and its current applications in healthcare environments. The trio shares their experiences with implementing AI and how these technologies can improve patient outcomes and staff satisfaction. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:38]: Introduction to episode topic and speakers. [02:40– 04:04]: Daniel defines what artificial intelligence and machine learning are and how they work. [05:06 – 07:07]: Examples of AI in long-term care and how people feel about using AI in healthcare. [08:02 – 09:05]: Allison discusses AI use in care coordination and monitoring. [09:48 – 10:35]: How staff can use AI to help streamline patient assessments and documents. [11:32 – 12:13]: Allison and Daniel discuss AI technologies and tools that help improve patient care. [13:01 – 13:42]: Daniel explains how AI can help drive efficiency and asks Allison how she implemented AI technologies in her past roles. [14:04 – 14:46]: Allison gives examples of how AI positively impacts patient outcomes and nurse satisfaction. [15:15 – 15:30]: Conclusion. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about AI/ML Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV podcast, our host, Melissa Polly, senior director of marketing, MatrixCare, is joined by Chris Pugliese, director of product interoperability, ResMed SaaS, Sarah Kivett, director of strategic partnerships, Hospice & Palliative Care of Iredell County, and Jesse Marinelli, chief transformation officer, PruittHealth. Join the group as they discuss strategies and tips for improving care coordination between hospice and skilled nursing facilities (SNF). Chris begins by outlining the general challenges that post-acute providers face, Jesse and Sarah then describe their experiences with managing hospice and SNF relationships and how they’ve overcome obstacles in care coordination. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:13]: Introduction to the podcast topic, guest, and healthcare technology in hospice and skilled nursing. [01:50 – 03:40]: Chris describes the challenges of communicating between different care settings. [04:36 – 06:02]: Chris talks about the current technology gaps in the healthcare industry. [06:50 – 08:35]: Chris explains simple ways to utilize technology to minimize human error and increase productivity. [09:18 – 12:02]: The group discusses determining your interoperability strategy, deciding goals for the future, and using technology to improve workflow. [12:59 – 14:13]: Chris details the first certified health information networks. [14:22 – 15:43]: Sarah and Jesse describe their background. [16:15 – 19:31]: Sarah and Jesse discuss the delivery network in their different organizations and the main factors involved. [20:18 – 23:29]: Sarah and Jesse examine areas where they have experienced challenges in coordinating communication between hospice agencies, skilled nursing facility partners, and organization members. [24:02 – 28:27]: How Sarah and Jesse identified the problem and overcame these challenges. [29:14 – 32:37]: Chris details the value of direct communication between providers and Sarah discusses the strategies she used to support partners. [33:00 – 35:08]: Jesse identifies the tactics he used for business growth and improving communication and Chris concludes the episode with his key takeaways. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Patricia Toledo, head of product management, SaaS Facilities, is joined by Trina Clayeux, Ph.D., chief executive officer at Give an Hour. They discuss the importance of prioritizing mental health in long-term care and how that can improve staff retention and resident care. Trina shares how a personalized approach to integrating mental health support through customized training and community support systems can lead to better resident outcomes. She also explains the correlation between caring for your employees’ mental health and the impact it can have on residents. Listen to their discussion below. Topics discussed during today’s episode: [00:34 – 2:03]: Introduction to the podcast topic and our guests for this episode. [02:15 – 03:48]: Trina shares her early career experience and her motivation to transform mental health programming. [04:12 – 06:33]: Trina talks about the barriers to accessing mental health services, the benefits of a personalized approach, and the importance of mental health education. [07:55 – 10:35]: How poor mental health can contribute to high turnover rates in long-term care and how good mental health in staff can lead to improved resident care. [11:17– 14:33]: Trina describes her approach to personalized mental health toolkits and how integrating these services can improve your organization. [15:11 – 17:37]: How the mental well-being of staff impacts the quality of care. [18:37 – 21:16]: Trina and Patricia discuss the importance of normalizing conversations about mental health in the ever-evolving senior care industry. [21:51 - 25:05]: Why you should promote self-care to help prevent staff burnout. [25:30 – 28:10]: Trina details resources to help employers promote mental health support and training opportunities. [28:28 – 30:29]: Trina shares ways to support your staff members and how to begin. [31:46 – 32:07]: Closing remarks. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Give an Hour: https://giveanhour.org/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV podcast, our host Kim Broyer, VP of Professional Services at MatrixCare, is joined by Brenda Guevara, Executive Director at Ashford Hall to discuss how proper training and support are vital for senior care facilities to increase efficiency and save time. Join Brenda and Kim as they examine how organizations can benefit from an advanced training program and how these tools can improve workflows, streamline staff training, and simplify reporting. Tune in to their discussion below. Topics discussed during today’s episode: [01:08 – 02:55]: Brenda shares her background in long-term care and discusses the challenges she was faced with. [03:37 – 05:19]: Hear what influenced Ashford Hall’s decision to use training hours and how she encouraged staff buy-in. [06:02 – 07:53]: Find out how an advanced training program has improved Ashford Hall’s quality of care, saved time, and helped their reports with surveyors. [08:14 – 09:57]: Listen to examples of how their training program has saved their staff time with streamlined reporting. [10:31 – 12:57]: Hear the different ways that Brenda’s team has used the supplemental training. [13:38 – 16:02]: Kim and Brenda talk about the hands-on training available and how our team is always willing to help. [16:29 – 19:14]: The pair discuss the benefits and mention how MealTracker has helped their organization save on food costs and enabled better reporting. [20:25 - 23:03]: Find out how the dashboard collection tasks have saved Brenda’s team a lot of time and how staff training led to an interest in MDS capabilities and more. [23:15 – 25:58]: Brenda shares details of her staff’s feedback for the training and their top three benefits. [26:47 – 29:13]: Understand how the Inspire conference sparked Brenda’s interest in MatrixCare. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Ashford Hall: https://ashfordhall.com/ Find out more about Training Assurance Plus (TAP): https://go.matrixcare.com/training-assurance-plus.html Find the transcript from today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Lois Bowers, Senior Editor at McKnight’s Senior Living, is joined by Janet Feldkamp, RN, BSN, LNHA, CHC, JD, Partner at the Benesch Healthcare + Practice Group, Benesch Friedlander Coplan & Aronoff, and Robert Moore, RN, DNS-CT, RAC-CT, Director of Strategy and Portfolio Management at MatrixCare, to discuss preparing your staff for your next on-site survey. Janet and Robert discuss how on-site surveys are high stakes and can affect every aspect of your business. They also cover the most common citations and information you can use to mitigate risk and better prepare for your next survey including the key areas surveyors focus on in assisted living, memory care, and skilled nursing. Listen to their discussion below.   Topics discussed during today’s episode: [00:35 – 02:45]: Lois introduces Janet and Robert, and they share their backgrounds. [03:21 – 4:29]: Janet discusses her work in post-acute care and introduces some tools used for surveys. [05:09 – 06:55]: Janet details each tool and mentions the key focus areas for surveyors. [7:34 – 8:12]: Janet and Rob describe the top ten skilled citations that surveyors look for during inspections. [8:45 – 9:47]: Janet shares statistics about nursing homes and civil money penalties. [10:12 – 12:41]: Robert explains the importance of providing high quality care and how to prevent infection. [13:31 – 15:53]: The pair describe why it is important to have infection protection plans ready for action. [16:54 – 18:39]: Janet emphasizes the need to prevent accidents and hazards in facility-based care and how to do so. [19:15 – 22:32]: Robert details things that surveyors look for before stepping foot into the building and other small factors to pay attention to that make a huge difference. [23:02 – 24:26]: The pair share examples of challenges faced when assessing injuries and the value of having the proper documentation on hand. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Benesch Friedlander Coplan & Aronoff: https://www.beneschlaw.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Kelly Danielson, Clinical Product Manager, is joined by Annette Salisbury, SVP of HCC Clinical Services at PruittHealth, and Vivek Kumar, Senior Director, Software Engineering, at MatrixCare. The trio discusses how advanced technologies like Artificial Intelligence (AI) and Machine Learning (ML) rapidly transform healthcare. Join Kelly, Annette, and Vivek as they chat about the growing interest in leveraging AI and ML to track changes in condition, help prevent falls and improve resident outcomes in long-term care facilities. This episode shares real-world examples of how AI and ML have been successfully implemented to identify patterns and predict risk factors. Other topics covered in the episode include best practices for training staff and educating residents, potential cost savings and efficiency gains when using AI and ML, and the different types of data that can be collected using these tools. Listen to their discussion below. Topics discussed during today’s episode: [0:54 – 2:48]: Kelly discusses the impacts of falls on the older adult population. Vivek emphasizes the importance of intelligent solutions in post-acute care. [2:41 – 5:40]: The essential role of intelligent solutions and the value these solutions provide. [6:00 – 8:45]: Kelly details the increasing complexity of care in facility-based care and how organizations can embrace intelligent solutions. She also covers the expected financial benefits of using this technology. [9:06 – 11:17]: The impact that staffing shortages and other changes can have on long-term care and how clinical management software can assist with these changes. [12:48 – 15:16]: Annette Salisbury shares how she has used clinical management software in her work at PruittHealth and how it has reduced incidents like falls. [15:50 – 17:32]: How clinical management software has assisted with workload distribution, caregiver satisfaction, clinical risk reduction, and more. [18:02 – 21:38]: The importance of embracing technology for a better care experience in long-term care and how these technologies can assist with decision-making. [22:07 – 24:50]: How clinical management technologies can help alert and guide nurses and reduce fall reduction. [25:21 – 27:52]: Kelly and Annette review the importance of focusing on fall reduction and the different ways clinical management technology can increase efficiency in patient care. [28:13 – 30:41]: Kelly shares a final recap on how clinical management tools can improve many aspects of post-acute care. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about PruittHealth: https://www.pruitthealth.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare