Larry and Barbara have issues with their Amazon account, so they welcome a call from "Amazon" customer service. They learn that their personal information has been compromised and used in a money-laundering scheme. To help the government with a supposed investigation, they transfer their savings via crypto kiosks, cash handoffs and gold purchases, believing the money will be returned once arrests are made. Over several months, the couple develops trust in an agent who calls himself Ryan, who assures them that the case is progressing and they will soon be repaid. When Larry, a retired pastor, returns from a trip to Kenya and loses contact with Ryan, he fears their $1.3 million is gone forever. 

In this 2023 episode, Penny takes an online training course in social media marketing, hoping to build her hobby into a business. After this initial small investment, she is flooded with calls from companies selling different website services. They promise big returns, but her investment of more than $30,000 with multiple companies doesn't lead to a single sale. Penny reports the scam, but it's not until she gets a call from a news producer that she learns that the person behind the scheme is none other than The Real Housewives of Salt Lake City star Jen Shah.

David is a seasoned traveler who has visited over 30 countries. He and his wife are looking forward to a trip to Budapest when he receives an email from Lufthansa about a scheduling change. Hoping to rebook their connecting flight and having no luck with the email link, David searches for a customer service number and calls it. This "Lufthansa" helps him rebook the trip on a more complicated route and promises to reimburse him for the substantial charges. Later, when he discovers additional charges on his credit card, he is alerted to the scam costing him over $12,000. 

Writing is Barbara's retirement hobby and her passion. She has several self-published books, but she dreams of her stories reaching a wider audience. So when a company called PageTurner contacts her with exciting plans for her books, she is thrilled. The company is eager to develop artwork and promotional strategies, although each new step comes with another fee for Barbara to pay. The costs are consuming most of her retirement savings, and when PageTurner claims that Hollywood is interested in the movie rights to one of Barbara's books, she suspects the company might be a fraud.

A late-night call from their son Brian has Barry and Joan concerned. Brian sounds panicked and says he urgently needs $280,000. They do not have that kind of money available, and Barry, a trained counselor, immediately senses that something is wrong. Brian then reveals how an online romance evolved into a crypto investment opportunity, and how he now believes he must pay taxes to access his supposed earnings. Fortunately, Barry and Joan's quick thinking and compassion stopped the scam from going any further.

In Part 2 of this 2023 episode, criminals are running the grandparent scam all over the San Diego area. Often crimes like this go unsolved, but FBI agent Brady Finta and his law enforcement partners believe this situation is unique. There is a video and an eyewitness. Arresting the messenger who took Susan's $9,000 might just bring down an entire criminal operation. But investigators must proceed carefully.

In this 2023 episode, when Susan gets a frantic call from her "grandson" saying he's been in a terrible accident, she doesn't waste any time. She rushes to get him the $9,000 he requested for legal fees, but as soon as she hands the money to the courier, the phone line goes dead. She knows instantly that it was a scam. Similar crimes are popping up all over her area, and the stack of case files is pretty big by the time it lands on FBI agent Brady Finta's desk.

Eunice, a busy mom of four, discovers what appears to be the perfect work-from-home job opportunity with flexible hours and the chance to make some extra income for her family. She must make a small initial investment, but soon the job is paying off. Her husband, Daniel, researches the company and is convinced enough to join as well. Excited by their success and believing they're getting in on the ground floor of a growing venture, the couple encourages dozens of friends and family members to sign up. When the company website suddenly disappears along with the group's investment of nearly half a million dollars, they realize they are caught up in an elaborate fraud scheme. 

Linda Coble is retired from a storied career as Hawaii's first female news anchor, but she stays active in her community through charity work. So when she receives a phone call informing her that she has won a $5 million prize from Publishers Clearing House, she immediately starts dreaming of the good she can do with the money. Coble is told she must make tax payments in order to release the prize, but as the fees add up, she begins to worry that it is all a scam. An employee at her bank confirms her suspicions. With $60,000 of her savings gone and her whole life changed in a matter of weeks, Coble returns to the airwaves to tell her story.

After a long day as a school bus driver, Nate checks his voicemail and finds a message from "AT&T" offering a discounted rate and a new phone. He has been a loyal customer and is looking for ways to lower his expenses, so he calls them back. The agent already knows all of Nate's information and walks him through the process of picking out his new phone on the AT&T app. When the phone arrives, Nate calls back to set it up, but there is a problem: The phone's serial number doesn't match, and he'll have to send it back. They send him a prepaid shipping label and tell him to pick out a new iPad and phone for his troubles. When the new items arrive, and again there is a problem, Nate becomes suspicious that he is entangled in a reshipping fraud scheme.