In this episode, John is the one being interviewed. Mary Emily takes the mic and asks John about leading in “the decade of perfect vision.”
Mar 15, 2020
24 min
In this episode, host John Cook interviews Mary Emily Wood about her work to foster a fantastic employee experience.
Feb 17, 2020
19 min
This month, John is the one being interviewed. PRC President Geoff Miller asks John about what he learned from guests and from the show in 2019.
Jan 15, 2020
20 min
John continues his conversation from Episode 23, in which we spoke with Jeff Weegar. This time, discuss the role hospitals play in people’s lives.
Dec 14, 2019
17 min
In this episode, John interviews the Vice President of Financial Policy for the North Carolina Healthcare Association, discussing changes in the way hospitals approach the patient experience.
Nov 18, 2019
15 min
In this episode, John is joined by Kyndal Agassi from Horizon Health Fund to discuss how high-deductible health plans impact both the consumer and the hospital or health organization.
Oct 15, 2019
26 min
Happy employees lead to an exceptional patient experience. Create a happy team by creating a culture that is inclusive and fosters a feeling of safety.
Sep 14, 2019
21 min
The pre-admission process is often not routine for hospitals and health organizations. Even when groups want to include these processes, they may not have the time or know-how to start.
Aug 14, 2019
13 min
When John interviews people, he always asks the question, “How do you lead?” Today, he explains why leadership principles factor in the patient experience.
Jul 16, 2019
19 min
In this episode, we speak to Cheri Smith, who is in charge of training, on how positivity makes a difference in this challenging field.
Jun 13, 2019
14 min