Prepare to mark your calendars and join the revolution at the cutting edge of technology and Multifamily Real Estate as I, Patrick Antrim, unveil the game-changing Multifamily Innovation® AI Summit. Imagine an industry where artificial intelligence propels profitability and productivity to unprecedented heights – that's the future we're crafting at the Multifamily Innovation® Council. Throughout this episode, I share electrifying details about how our upcoming December event will merge AI effortlessly into the multifamily company, enhancing not only business outcomes but also enriching employee and customer experiences. As we walk through the council's commitment to leadership and innovation, you'll learn how our regular gatherings, webinars, and podcasts keep the pulse of transformation alive year-round.This is more than just an announcement; it's an exclusive invitation to a trailblazing congregation of AI enthusiasts and innovators. If your heart beats for AI, whether you're taking your first steps or are in the midst of product development, this segment signals a pivotal moment for your involvement. The Multifamily Innovation® AI Summit isn’t just an event; it's an opportunity to be at the forefront of an industry evolution, shaping the future of multifamily living. By joining this focused summit, you'll be aligning with stakeholders who prioritize technology as a tool for progress, all while we dissect the challenges at hand and explore technological solutions that put you ahead in the AI revolution. Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

In an engaging interview with Kerry W. Kirby, the Founder and CEO of 365 Connect, we delve into the ever-changing landscape of property management through the lens of automation and artificial intelligence.Automated Leasing Platforms: Kerry Kirby introduces us to an automated lease signing platform that promises precision and ease for multifamily owners and operators. By harnessing the robust legal framework of Blue Moon's lease documents and integrating with screening services, 365 Connect is reducing the margin for error.The Fight Against Multifamily Labor Shortages: With a strategic blend of AI and automation dubbed Intelligent Automation, Kirby outlines how embracing technology can offer a stark solution to the industry's pain points regarding labor shortages and the grind of repetitive tasks while emphasizing the pivotal role of compliance in this journey.Streamline with AI:The pressing issue of bureaucratic red tape, especially in light of new regulations like the junk fee bill, cannot be overstated. With compliance at its core, 365 Connect has placed systematic guardrails to ensure operators stay within the bounds of the law without compromise.Personalization vs. Personal:An intriguing contrast highlighted by Patrick Antrim emphasizes the shifting paradigm from traditional personnel-heavy operations to a personalized, technology-driven approach. Integrating technology, he suggests, does not detract from customer experience; on the contrary, it elevates it by providing team members with tools to enhance their capabilities.Starting Small:A nod towards cautious optimism is given as Patrick suggests a parallel adoption strategy, ensuring validation at every step in favor of large-scale, untested changes.Multifamily Customer-Centric Innovation:Both Antrim and Kirby agree that any technological integration must prioritize the customer experience. It’s about a delicate balance between tech and touch, where augmented human interaction remains paramount.The 365 Connect Promise:Kerry W. Kirby proudly notes 365 Connect's commitment to personalized, no-pressure service – truly a hallmark of their customer-centric ethos.Enthusiasm for 365 Connect's Technological Advances:As the conversation nears its end, Patrick Antrim applauds Kirby's forward-thinking vision in the creation of a lease signing experience that is not only seamless but a substantial addition to 365 Connect's already impressive array of technologies.Equip your multifamily operation with the expert insights and groundbreaking tools of the digital age - because at Multifamily Innovation, we believe in crafting tomorrow's living experiences today, and with Kerry W. Kirby's guidance, the path has never been clearer. Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

The Future of Multifamily Asset Protection with Overwatch's Rhys AndersenMultifamily property management is setting sail into uncharted territories and at the helm is cutting-edge technology. We're thrilled to bring you the latest episode of the Multifamily Innovation® Podcast, where the fusion of drone wizardry and property management meets. Join host Patrick Antrim as he delves into a stimulating conversation with Rhys Andersen, the visionary founder of OvrWatch, a pioneer in deploying drones for property inspections, asset protection, and comprehensive data collection.In this episode:Seeing Beyond the Horizon: The Drone Revolution in Multifamily Management - Rhys unfolds the story of how OvrWatch is dramatically altering the landscape of property inspections. Here's a sneak peek into the wealth of insights this talk provides:Inception of Innovation: Discover the spark that led Rhys to blend his expertise in inspections with drone technology, crafting a new level of efficiency and precision in the multifamily industry.The Power of 3D Modeling: Engage with the prospects of 3D models in property management; how a high-resolution virtual view can transform maintenance, documentation, and dispute resolution.Disaster Management: Learn about the role of drones in mitigating the aftereffects of natural disasters, paving the way for a frictionless claims process with insurers.Professional Drone Services in Property Complexity: As technology leaps forward, Rhys underlines the continued significance of professional services and how the complexity of properties influences drone service efficacy.Marketers’ New Best Friend: Witness the surprising impact that drones are having on real estate marketing and the collection of granular data for property analysis.AI's Role in Raising the Bar: Contemplate AI's transformative potential in real estate inspections - a conversation that spotlights image recognition models and enhancing the efficiency of property management systems.Empowering Through Education: The importance of personnel training and standardization across organizations for optimal utilization of new technology.A Vision for End-to-End Visibility: Rhys and Patrick discuss the pivotal importance of comprehensive visibility and easy platform collaboration with stakeholders in property management.AI & Financial Foresight: Lastly, Patrick Antrim shares his enthusiasm for Ovrwatch's role in revolutionizing the financial analysis territory in the multifamily sector.Esteemed multifamily stakeholders and curious innovators, we cordially invite you to join us  Visit https://multifamilyinnovation.com to listen to the full conversation and steer your property management capabilities toward a future replete with precision, efficiency, and groundbreaking advancements.Episode ResourcesGuest: Rhys Andersen, Founder at OvrWatch https://ovrwatch.com/Connect and Enhance Your Multifamily JourneySubscribe to the Multifamily Innovation® Podcast, where we bring you the trailblazers, the disruptors, and the luminaries shaping the mu Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

Welcome to the leading edge of multifamily industry insights with the Multifamily Innovation® Podcast. In this episode, we sit down with Brock MacLean, Executive Vice President and Chief Revenue Officer at LeaseHawk, to explore the transformative role AI is playing in shaping the future of multifamily leasing, management, and profitability.Diving straight into the thick of innovation, Brock MacLean details LeaseHawk's strategic application of artificial intelligence that's reshaping what we thought possible for the multifamily industry. Moving beyond mere tools, AI is now entrenched as a vital cog in enhancing intricate leasing processes, amplifying human efforts, and forging a dynamic path towards investor yields.Here's a glance at what we uncover in our discussion:Ideation to ImplementationLearn how AI is bridging the gap from concept to reality in multifamily leasing. Explore LeaseHawk's integration of voice, text, chat, and lead nurturing solutions precisely crafted for the multifamily space.Substance Over Show: Discover the essentiality of leveraging AI not just for its shimmer but for its core functionalities. Brock underlines the profound impact of AI in amplifying the essence of customer engagement and driving forward operational yields.Customer-Centric Customization: Patrick and Brock discuss implementing tech that fits like a glove, accommodating diverse customer needs, and aligning with multifamily corporate culture.Product Depth Versus Breadth: The conversation shifts towards a pivotal decision point - selecting a main product that offers a full suite of services or choosing specific point solutions. Brock presents a compelling argument for efficiency and cost savings that best-of-breed point solutions offer.Tech's Multi-faceted Role in Property Management: As we delve deeper, the episode scales the broader vision of technology within asset management. Hear from Brock and Patrick as they prepare to share actionable insights at the upcoming Innovation Summit on leveraging tech to diminish risks and amplify positive experiences.Fasten your seatbelts as we embrace the avant-garde. The podcast underscores AI's dominant footprint in contact centers - turning interactions swifter, driving up application rates, and markedly diminishing vacancy spans. Data speaks volumes, and prospects engaging with AI-tethered services exhibit a proclivity for transaction completion and application approvals.In the face of inevitable challenges, Brock MacLean emphasizes the unassailable need to embrace change. AI isn't a mere adjunct feature—it is quickly becoming the cornerstone of value in multifamily properties. Investing in robust tech infrastructure pivots companies into vantage positions for sustained success.The Multifamily Innovation® Podcast believes in the evolution that Brock MacLean and LeaseHawk  epitomize—a tech-forward, efficiency-maximizing future rooted in data-driven, AI-enhanced experiences that residents and investors alike will find irresistible.For more episodes imparting the pivotal role of technology and innovation in multifamily spaces, subscribe and tune into the Multifamily Innovation® Podcast or visit us at Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

In an industry often seduced by buzzwords and herd mentality, the latest episode of the Multifamily Innovation® Podcast with host Patrick Antrim offers a vital antidote. Featuring guest Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures, this episode is an urgent call to action for every high-level executive who wants to stay ahead in the multifamily landscape.Are you relying too much on conventional wisdom and the so-called 'best practices'? Moshe Crane urges you to think again. He shines a spotlight on the pitfalls of conforming to industry norms without critical evaluation, and elevates the discourse around what truly drives profitability—original thinking and proactive leadership.This isn't just another conversation about being "innovative" or "thinking outside the box." Crane emphasizes that the key to sustained success and resilience, especially during economic turbulence, lies in the continuous pursuit of knowledge. Both he and Patrick advocate for a state of perpetual curiosity, which not only prevents professional burnout but also equips you with the insights needed to make data-driven decisions and seize untapped opportunities.Are you merely a participant in the industry, or are you shaping its future? If you're content with the status quo, this episode might just disrupt your complacency. Crane brings to the table his unique pleasure in market analysis, revealing how looking at things from a different angle can uncover hidden gems and identify untapped revenue streams. It's not about following the crowd; it's about setting the pace.If you aim to be more than just another name in the industry—if you want to be an influential leader driving change—then missing this episode is not an option. Go beyond the noise and tap into something transformational. It's time to stop following and start leading. Don't let your competitors get this edge. Tune in now. #multifamilyinnovationConnect with Moshe Crane: https://www.linkedin.com/in/moshecrane/ Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim welcomes Briant Carcamo, co-CEO of Vizibly and a seasoned real estate professional. They discuss the importance of building financial expertise within employees and the role of technology in up-skilling and re-skilling individuals. Briant shares insights on how technology can help make employees smarter and improve the overall employee experience. Tune in to learn more about the cutting edge advancements in the multifamily real estate industry.Apartment property managers can greatly benefit from the use of tools and technology, as they provide valuable data and insights to inform decision-making. This episode emphasizes the importance of translating data into actionable insights, which is the main purpose of implementing tools like business intelligence platforms or data analytics products. These tools enable property managers to analyze and understand various aspects of their business, including multifamily lead management, leasing funnels, and operational levers.However, the multitude of tools available in the multifamily technology landscape can overwhelm multifamily property managers. With so many options, it can be challenging for them to determine which tools are most valuable and will yield the best results for their specific circumstances. This highlights the need for property managers to carefully evaluate their tech stack and prioritize the tools that truly make a difference for their organization.Additionally, as multifamily owners face cashflow constraints, there may be tighter restrictions on technology spend. This further emphasizes the importance of property managers reevaluating their tech stack and focusing on tools that provide real value and contribute to the efficient and profitable operation of their properties.Leveraging tools and technology empowers multifamily companies to make more informed decisions, anticipate potential issues, and take proactive measures to prevent problems. By utilizing data and predictive insights, apartment owners and operators can better manage day-to-day operations and optimize their business outcomes.Timestamps:[00:02:07] Property managers and data analytics. [00:04:37] Staying competitive in property management. [00:07:31] Being proactive in property management. [00:10:11] Increasing Renewals for Properties. [00:13:45] Streamlining communication and execution. [00:17:50] How recommendations play out. [00:19:34] Transparency in task management. [00:23:04] Rethinking property management technology. [00:27:30] AI developments in property operations. [00:31:46] Increasing operational efficiency. [00:34:17] Being property management system agnostic. [00:38:06] Making property management more profitable. Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim spends time with Marc Ness, founder of WeatherShield, who shares his expertise on protecting property investments during severe weather conditions. Marc, who has over two decades of experience in construction, investment, and insurance, provides insights on how to prepare for and handle weather-related property damage claims. He emphasizes the importance of understanding property insurance policies and claims processes to ensure maximum coverage and quick recovery.Marc stresses the importance of being proactive in addressing potential storm damage to minimize future insurance claims. He explains that by addressing and correcting storm damage immediately, property owners can prevent further damage and potentially avoid costly insurance claims. Also highlighted the importance of being aware of storm damage to avoid selling a multifamily property for less than its worth due to undisclosed damage. Being proactive and knowledgeable about storm damage can help multifamily investors make sound and smart decisions to minimize financial losses. Multifamily property owners have a duty to mitigate damage and should address any issues promptly to prevent further damage and ensure coverage by their insurance company. Multifamily investors can leverage insurance scenarios to make capital improvements without spending their own money. Acquisition teams need to look for properties that have the potential for found money in them where damage has occurred. By leveraging the insurance scenario, investors can get some capital improvements accomplished without spending capital improvement dollars. However, it's important for apartment investors to be proactive in these matters rather than reactive, and to have knowledge and awareness of their options. Additionally, having a sound risk preparedness plan in place as part of an asset management strategy is important. Hidden damages can be discovered by a trained eye, such as potential leaks, holes, cracks in vinyl siding, and broken windows. By being aware of these damages, apartment property managers can address and correct them immediately, preventing further damage and potentially reducing costs in the long run.Additionally, being aware of storm damage can help property owners file insurance claims and potentially receive compensation for damages. The episode also highlights the financial impact of storm damage, which can lead to the devaluation of assets and loss of return on investment. Having foundational knowledge and being aware of storm damage is crucial in making sound and smart decisions to minimize risk and potential costs.Timestamps:[00:00:00] Severe hailstorm in North Texas. [00:03:57] Severe storm damage. [00:09:13] Apartment building vulnerabilities. [00:12:14] Storm damage and multifamily property value. [00:16:04] Independent evaluation for storm damage. [00:20:41] Understanding deductibles in insurance for multifamily properties. [00:23:00] I Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim provides an inside look at the most recent meeting of the Multifamily Innovation® Council. This Council is open to multifamily owners and operators with 1,500 units or more who are dedicated to driving innovation in the multifamily industry.The episode delves into the significance of comprehending the financial impact of a multifamily business and utilizing that knowledge to enhance productivity and improve the business. Antrim highlights that with the advancements in AI, there has never been a better time to reimagine a business. Furthermore, the discussion emphasizes the importance of educating employees about the financial picture early on in their careers and motivating them to invest in themselves and their skills. The ultimate goal is to elevate both the multifamily company and its employees, leading to a more successful and productive business.Antrim stresses the importance of defining success and understanding how it is perceived by different people in the company. Asking regional apartment managers, property managers, and other employees to define success and paying attention to whether it is activity-related, occupancy-related, or financial-related is an effective strategy.The episode also highlights the opportunity to educate employees about the financial picture early on in their careers and incentivize them to invest in themselves and their skills. By clarifying who the multifamily company is managing for, such as investors who could be teachers, firefighters, or first responders, employees can better understand the financial impact of their decisions and expect more from their company and themselves. Overall, the episode underscores the importance of defining success and ensuring that everyone in the company is aligned and working towards the same goals.Antrim also mentions the importance of incentivizing employees to learn financial skills and focusing on preventative measures for late rent payments in apartment communities to improve the business. One suggestion is moving the date for collection bonuses earlier in the timeline to encourage employees to be more proactive in addressing late payments. Antrim also emphasizes the importance of training multifamily employees on financial understanding at every level of the business and defining success based on financial metrics rather than just occupancy or activity. Additionally, Antrim discusses the idea of offering incentives to apartment residents for timely rent payments and including provisions in leases that allow for one free waving of a late fee in case of financial hardship. A focus on financial education and preventative measures can lead to improved business outcomes for the multifamily industry.Timestamps:[00:00:36] Cashflow obstacles for apartment operators. [00:06:33] Using negative energy in business. [00:07:26] Lease incentives for financial accountability. [00:11:28] Emotional collections during COVID. [00:15:28] Financial understanding in a multifamily business. [00:19:56] Car ownership and payments.Resources:Connect with Patrick: https://www.linkedin.co Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

Today on the Multifamily Innovation® Show, Patrick Antrim discusses the importance of standardized and normalized data in the multifamily industry with Elizabeth Braman, Co-Founder and CEO of Revolution RE. Elizabeth's company provides tactical insights and reporting for peak apartment performance.The episode also includes announcements for the Multifamily Innovation® Summit and the Multifamily Innovation® Council, which provides support and networking opportunities for owners and operators of 1,500 units or more. Patrick and Elizabeth discuss how using data for benchmarking, resident experience analysis, and risk management can help improve apartment property performance and retention. This includes analyzing year-over-year performance, team productivity, performance metrics, online reviews, sentiment, and emails to determine the health of a particular multifamily property. Data can be used to identify opportunities or potential weaknesses in multifamily property performance for risk management purposes. Other use cases for data include multifamily revenue growth, testing new technologies, and regulatory compliance. By having standardized data in the same environment and format, comparative analysis can be done to improve upon current practices and learn from the competitive set.Additionally, today's episode delves into the benefits of offering apartment amenities and experiences to residents, which can enhance their overall experience and increase retention. One way to measure their impact is by analyzing online reviews, which are the primary means by which most people find housing these days, especially within the multifamily industry. Positive reviews can lead to increased traffic from online leads, while negative reviews can have the opposite effect. Although determining the value of these offerings can be difficult, it is crucial to consider their overall impact on resident experience and retention.Elizabeth stresses the importance of having a structured and focused data strategy for multifamily companies to effectively use data and achieve results. She recommends starting by identifying which data sources to work with and setting achievable, measurable, and worthwhile goals. She also emphasizes the importance of involving everyone in executing the plan and committing to training and exploration. Time Stamps: [00:06:53] Clean data for AI applications. [00:09:55] Thinking about data today in the apartment industry. [00:13:01] Standardizing data for comparative analysis. [00:19:40] Using data to prove the multifamily business model.  [00:28:47] Predictive analytics in real estate. [00:33:25] Rental property data challenges. [00:35:00] Small clients benefit from data. [00:43:17] Building a consistent multifamily brand. [00:44:09] Predictive models in property management. [00:48:26] Increasing value of products. [00:52:33] Responding to negative reviews.Resources:Revolution RE - https://revolutionre.com/Elizabeth Braman - Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/

Welcome to the newest episode of The Multifamily Innovation® Podcast, your go-to platform for gaining an edge in the multifamily apartment industry. This episode is hosted by Patrick Antrim, the Founder, and CEO of Multifamily Leadership. In this episode, we are excited to share some key announcements and introduce our guest, Steve Jarvis, the CEO of CredHub.We're delighted to announce that the planning for the Multifamily Innovation Summit is in full swing. This event is a gathering of multifamily investors, developers, operators, and third-party managers committed to driving innovation within the industry. Registration is now open, and you can register today at MultifamilyInnovation.com. Among our exciting line-up of activities, we have the Multifamily Innovation Awards show, celebrating categories from the esteemed Best Places to Work Multifamily® to the Multifamily Innovation® Bootstrapper award. Our Innovation Showcase, exclusive talks with the Multifamily Innovation Council, and high-level networking events are also not to be missed.If you're an owner or operator of 1,500 units or more, be sure to check out the Multifamily Innovation® Council. This initiative is not just about technology; it focuses on the processes, leadership, and innovation necessary to enhance business performance.In this episode, we're thrilled to welcome Steve Jarvis, the CEO of CredHub. Steve has an impressive background in travel, having worked for Expedia and Alaska Airlines, always being on the cutting edge of technology. His present focus is on CredHub, a company dedicated to reducing rent delinquency and providing substantial value to residents.Episode Highlights:Patrick and Steve delve into Steve's experience at Expedia and Alaska Airlines and his leadership role in digital transformations.They discuss the mission and benefits of CredHub and how it's reshaping the property management sector within the multifamily industry.Patrick and Steve examine the opportunities for the apartment industry to adapt to emerging technologies, referencing Steve's experiences in large legacy brands.Steve explores the challenges and solutions for catalyzing business innovation within established multifamily companies.The episode includes an in-depth Q&A with Steve, where we explore his journey from Alaska Airlines and Expedia to co-founding CredHub, discuss the challenges he faced while leading digital transformations, talk about his approach at CredHub, and probe his thoughts on how to encourage innovation in the multifamily industry.Thank you for tuning in to The Multifamily Innovation® Podcast. We look forward to bringing you more insightful conversations and innovative insights in future episodes.Connect:Patrick Antrim: https://www.linkedin.c Connect:Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Multifamily Women®: https://multifamilywomen.com/