Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:
<ul><li>Flexibility</li>
<li>Speed</li>
<li>Experimenting</li>
<li>Performance Risk</li>
<li>Interpersonal Risk Taking</li>
<li>Collaborating</li>
</ul>
In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:
<ul><li>Information</li>
<li>Gathering Feedback</li>
<li>Seeking Reflecting</li>
</ul>

What‘s Science Got to Do With It? | Customer Experience Is Team Member Experience

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.



At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.