StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts.Further Listening: - The Ticketmaster Breakup Trial Just Got Messier- The Taylor Swift Ticketmaster DebacleSign up for WSJ’s free What’s News newsletter.Learn more about your ad choices. Visit megaphone.fm/adchoices