Ruddy Harootian is so passionate about guest experience and hospitality, that the guests that he serves often end up becoming his friends. Based in New York City, Ruddy is the Director of Guest Experience at the Roxy Hotel, and also runs his own tour business called Ruddy Was Here. Guests who take one of Ruddy’s tours are immersed into the art culture in various areas of New York, curated specifically by Ruddy based on what he believes to be of high interest. Founded in 2012, Ruddy Was Here has grown organically through word of mouth, repeat guests, and by being featured in several large publications, all promoting the incredible experience he provides on his tours. In this interview, Ruddy shares the importance of making personal connections with guests, which will amplify the success of the business.