Jenny Emley and Kerri Little are with High 5 Entertainment, based in Austin, TX. With two locations in the greater Austin area, High 5 offers unique experiences at each of their locations, with a strong company culture built around the experience. In this interview, we talk about how High 5 focuses marketing efforts on the parents, who are the decision makers of the household, and how the parents are kept engaged while the children have a great time. From day one, High 5 immerses new staff members into the “High 5 Way,” which sets the standard for hospitality and guest service, along with a strong focus on ensuring staff can take the experience to the next mile, which makes it even more memorable. Jenny and Keri also talk proudly about their food & beverage options, which includes a menu with unique food options and creative craft cocktails, and how food & beverage is a key driver in building repeat visitation and loyalty.